Implementation Project Manager, Iterable

$117.5-147k

+ Equity

Smartsheet
Mid and Senior level
New York
Iterable

Growth marketing platform

Open for applications

Iterable

Growth marketing platform

501-1000 employees

B2BEnterpriseMarketingData Integration

Open for applications

$117.5-147k

+ Equity

Smartsheet
Mid and Senior level
New York

501-1000 employees

B2BEnterpriseMarketingData Integration

Company mission

Iterable's mission is to connect people with products that bring them joy.

Role

Who you are

  • Skilled in managing highly complex projects with large enterprise customers
  • Experience in B2B customer-facing service delivery project management
  • Previous experience working in a fast-paced, high-tech, SaaS startup environment
  • Extensive experience in the MarTech industry
  • Proficient with Google Enterprise Suite and project management tools such as SmartSheet or Kantata
  • Exceptional organizational skills with demonstrated ability to prioritize workload, and concurrently manage multiple projects
  • Excellent written and verbal communication skills with the proven ability to communicate with all levels across the organization
  • Collaborative, while able to influence and persuade
  • Demonstrable understanding of PMI project management standards and guidelines
  • Servant leadership and a passion for driving high levels of employee engagement
  • Ability to travel to customer sites when required (this is currently being accomplished virtually)
  • Flexible and adaptable to changes, while showing a positive attitude
  • Strong team player with the ability to build and maintain good rapport with both internal and external customers to handle situations with confidence and tact
  • Experience building process documentation to outline current or new processes
  • Strong negotiation skills used to resolve conflicts and find win-win scenarios

Desirable

  • Knowledge of marketing automation and marketing technologies
  • Experience developing implementation delivery methodologies

What the job involves

  • Reporting to the Senior Manager, Professional Services PMO, you’ll lead projects to deliver services to our clients
  • Partner with Consultants to lead multiple, concurrent projects to deliver onboarding and adoption services to clients
  • Oversee and ensure the success of subcontracted or partner led projects by managing resources as an extension of the Professional Services team
  • Engage with Account Executives, Software Developers, Marketing Managers, and other stakeholders in our client base to successfully scope and drive the project through successful completion
  • Become knowledgeable about the Iterable product and use cases
  • Work collaboratively across groups to secure buy-in and drive issues/risks to resolution
  • Resolve and transform complex concepts into executable plans
  • Develop and execute deadlines, budgets and project activities
  • Provide Risk and Resource Management by anticipating bottlenecks, providing management escalation, project prioritization, making tradeoffs, balancing the customer needs versus technical constraints and driving initial objectives
  • Meet or exceed targets for CSAT (customer satisfaction), achievement of project goals, and Utilization
  • Understand that our customers are the reason we come to work every day, and will advocate on their behalf to internal teams including Product Management, Engineering and Customer Success
  • Exhibit our PS Service Principals daily: consultative, accurate, leverage all resources available to you, organized project managers, proactive, responsive and kind

Our take

Iterable is a growth marketing platform that enables brands to create, execute and optimize cross-channel campaigns. The company aims to complement and support marketers in creating effective user engagement campaigns throughout the sales funnel, and across all channels.

The global omnichannel retail commerce platform market is expected to grow to $14.6 Billion by 2026. The opportunity within this sector has bought with it considerable competition for Iterable, including Punchh, RedPoint and 6Sense. Despite this, the company has firmly established a name for itself and now has over 800 customers (including DoorDash, Fender, Calm, Box, and Cars.com).

After raising significant funding and a controversial change in leadership, Iterable is investing in several sales-focused AI technologies in order to appeal to enterprise companies. According to the CEO, the company is gearing up for a possible initial public offering.

Steph headshot

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

Few candidates hear
back within 2 weeks

-3% employee growth in 12 months

Company

Funding (last 2 of 6 rounds)

Jun 2021

$200m

SERIES E

Dec 2019

$60m

SERIES D

Total funding: $342.2m

Company benefits

  • Paid parental leave
  • Pension plan
  • Medical, dental, vision, & life insurance
  • Balance Day (First Friday off every month)
  • Fertility & Adoption Assistance
  • Flexible PTO
  • Daily lunch allowance
  • Monthly Employee Wellness allowance
  • Quarterly Professional Development allowance
  • Pre-tax commuter benefits
  • Complete laptop workstation

Company values

  • Trust - We act with integrity and operate as reliable sources of expertise for our clients, partners and those who rely on us to meet their goals.
  • Growth Mindset - We proactively look for areas to improve ourselves and our work even as challenges or plateaus inevitably arise.
  • Balance - We are human and encourage health, happiness and the presence of energized focus and flow in both our professional and personal lives.
  • Humility - We practice self-improvement, empathy toward others and own up to mistakes to build accountability and strengthen relationships.

Company HQ

South Beach, San Francisco, CA

Leadership

Andrew Boni

(Co-founder & CEO)

Previously Application Services Developer at Boston College for 3 years and Lead Web Developer at Kollaboration Boston for 9 months

Salary benchmarks

We don't have enough data yet to provide salary benchmarks for this role.

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