Implementation Project Manager, Iterable

• Skilled in managing highly complex projects with large enterprise customers
• Experience in B2B customer-facing service delivery project management
• Previous experience working in a fast-paced, high-tech, SaaS startup environment
• Extensive experience in the MarTech industry
• Proficient with Google Enterprise Suite and project management tools such as SmartSheet or Kantata
• Exceptional organizational skills with demonstrated ability to prioritize workload, and concurrently manage multiple projects
• Excellent written and verbal communication skills with the proven ability to communicate with all levels across the organization
• Collaborative, while able to influence and persuade
• Demonstrable understanding of PMI project management standards and guidelines
• Servant leadership and a passion for driving high levels of employee engagement
• Ability to travel to customer sites when required (this is currently being accomplished virtually)
• Flexible and adaptable to changes, while showing a positive attitude
• Strong team player with the ability to build and maintain good rapport with both internal and external customers to handle situations with confidence and tact
• Experience building process documentation to outline current or new processes
• Strong negotiation skills used to resolve conflicts and find win-win scenarios

Desirable

• Reporting to the Senior Manager, Professional Services PMO, you’ll lead projects to deliver services to our clients
• Partner with Consultants to lead multiple, concurrent projects to deliver onboarding and adoption services to clients
• Oversee and ensure the success of subcontracted or partner led projects by managing resources as an extension of the Professional Services team
• Engage with Account Executives, Software Developers, Marketing Managers, and other stakeholders in our client base to successfully scope and drive the project through successful completion
• Become knowledgeable about the Iterable product and use cases
• Work collaboratively across groups to secure buy-in and drive issues/risks to resolution
• Resolve and transform complex concepts into executable plans
• Develop and execute deadlines, budgets and project activities
• Provide Risk and Resource Management by anticipating bottlenecks, providing management escalation, project prioritization, making tradeoffs, balancing the customer needs versus technical constraints and driving initial objectives
• Meet or exceed targets for CSAT (customer satisfaction), achievement of project goals, and Utilization
• Understand that our customers are the reason we come to work every day, and will advocate on their behalf to internal teams including Product Management, Engineering and Customer Success
• Exhibit our PS Service Principals daily: consultative, accurate, leverage all resources available to you, organized project managers, proactive, responsive and kind