Customer Success Manager, Quantifind
$80-110k
+ Equity
Automated AML investigations
Job no longer available
Automated AML investigations
21-100 employees
Job no longer available
$80-110k
+ Equity
21-100 employees
Company mission
To help customers leverage powerful AI and disruptive science to automatically discover hidden criminal and financial risk.
Role
Who you are
- Minimum of a Bachelor’s degree with a major in Business, Computer Science, Information Systems, Economics, or a STEM Field, as a plus
- 0-5 years of experience in the Financial Services industry or Public Sector with AML or Risk technologies experience desired, but not required
- You are a great communicator across a variety of audiences with a balance between business and technical acumen
- You have good organizational skills and excel at task management and prioritization
- You are experienced with SaaS solutions, passionate about solving customer needs, and able to set and manage customer expectations
- You are a team player and a creative problem solver with high attention to detail
- You are proficient in Google and/or MS Office suites, experience with JIRA, a plus
- You are skilled at understanding new software with a goal of being able to enable new users to be proficient in using the solution to achieve their goals
- You’re looking to explore a client-facing role at the intersection of software and consulting
- You are obsessed with the idea of delighting clients at some of the world’s leading Financial Institutions helping them identify financial crimes
- You have always been a strong critical thinker and know how to problem solve
- You are an excellent communicator with the ability to distill complex concepts into clear and effective verbal and written presentations
- You are comfortable working closely with Sales, Product and Technology teams to promote a Customer Centric culture
- You have an entrepreneurial spirit with a deep sense of personal accountability for work product quality and always take the initiative to propel work products to new heights
- You maintain a positive attitude even in a deadline-driven environment, bring out the best in others, and enjoy contributing to the success of the team
What the job involves
- Quantifind is seeking a Customer Success Manager for our Customer Success team on the East Coast
- In this role, you will become a key member of a close-knit team with the responsibility to ensure Quantifind delivers high quality solutions enabling our clients to achieve their goals
- You will also work closely with the Product, Data Science and Engineering Teams to ensure Quantifnd meets its customer commitments within schedule
- You will be relied on to coordinate internal tasks, onboard clients and be proficient in Quantifind's software products
- By keeping the product team updated on customer engagement, you will have input in defining what product concepts are prioritized
- A successful candidate will play an integral role in keeping our customers satisfied and our engineers focused on the highest value activities
- The Customer Success Manager is the coordinator we rely on to ensure Quantifind is delivering successfully to its clients
Our take
The global cost of money laundering stands in the trillions of dollars, with related fines costing businesses billions a year. Quantifind aims to help combat this with automated risk decisions and anti-money laundering investigations, freeing up clients' security teams to focus on the biggest threats.
Quantifind's AI-driven "Graphyte" platform encompasses GraphyteSearch, a web-based investigation application, plus GraphyteAPI for integration, and GraphyteBatch that enables users to submit large numbers of queries at once. Altogether this allows the platform to act as a one-stop-shop for AML, delivering value across the whole risk mitigation process.
At the end of 2022, Quantifind was named one of the most innovative companies in the industry by Fintech Global, after signing 4 of the largest banks in the world, showing the impressively high regard in which its solutions are held. It received $23 million in funding in 2023 to expand its international presence, grow brand recognition, and continue to enhance its offerings.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 5 rounds)
Mar 2023
$23m
EARLY VC
Jan 2021
$22m
EARLY VC
Total funding: $91.3m
Company benefits
- Meaningful equity to full-time employees
- Performance reviews conducted twice per year, with opportunities to advance
- Collaboration across departments - there’s always an opportunity to work on the projects you care most about
- Flexible hours and a flexible vacation policy
- Remote or in-office options
- We encourage people to hone their crafts by taking classes and attending conferences
- We pay 95% of your premiums with top medical, dental and vision plans for you and your family, plus other benefits including FSAs and life insurance
- We match employee retirement contributions dollar-for-dollar up to 4% after your first year
Company values
- We are curious.
- We respect each other.
- We are proactively transparent.
- We relentlessly solve problems.
- We win together
Company HQ
Downtown North, Palo Alto, CA
Articles
Leadership
Ari Tuchman
(CEO & Co-Founder)Founder and Chairman of Entanglement Technologies. Former Research Scientist at Stanford.
John Stockton
(Co-Founder)Has worked as a Physicist at Entanglement Technologies, and was a Postdoc at Stanford.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 4 more jobs at Quantifind