Customer Success Engineer, Censys

$88-130k

+ Bonus eligibility + Equity, Salary dependent on location

Python

Splunk

JIRA

REST API

Junior and Mid level

Remote from US

More information about location

Attack surface management & internet visibility

Be an early applicant

Attack surface management & internet visibility

101-200 employees

B2BEnterpriseInternet of ThingsCyber SecurityCloud Computing

Be an early applicant

$88-130k

+ Bonus eligibility + Equity, Salary dependent on location

Python

Splunk

JIRA

REST API

Junior and Mid level

Remote from US

More information about location

101-200 employees

B2BEnterpriseInternet of ThingsCyber SecurityCloud Computing

Company mission

To empower enterprises with the tools and insights to manage their attack surface effectively, without compromising the speed of the business.

Job

Company

Role

Who you are

2+ years of experience in a technical, customer facing role
Basic knowledge of security tooling, cloud providers, and the information security industry
Basic knowledge of common network protocols: HTTPS, SSH, SMTP, FTP, SMB, RDP, and basic understanding of SSL/TLS and certificates
Comfortable using REST APIs and Python
Excellent communication and presentation skills
Excellent organizational and troubleshooting skills
A resourceful, figure-it-out and we-can-do-this attitude
Self-starter with ability to multi-task in a high-pressure, fast-paced, fast growth environment
A burning desire to work with really great customers and build easy to use applications and integrations

What the job involves

In this role, you will report to the Manager, Customer Success and Support. You'll collaborate with a team of experts dedicated to delivering white-glove service to our most important customers.
As a CSE, you’ll be a product expert, who loves solving problems and going the extra mile to ensure no stone is left unturned. You’ll serve as a coach and trusted advisory during the training, implementation, and adoption phases of the customer lifecycle and be a trusted partner for all support requests
Partner closely with the entire Customer Success organization to provide a world class customer experience
Provide assistance for high volume support requests ranging from simple to complex
Provide customers with best practices to maximize usage of Censys products
Work to reduce time to value for the customers by guiding operational workflows for the customers
Help customers deploy, test, troubleshoot, and advise on integrations such as Cloud Connectors, Splunk, Jira, Service Now
Serve as a customer advocate in influencing product roadmap and improvements
As a member of the CSE team you will become an SME for parts of the platform and become the go to member for your area of expertise

Our take

Censys is the leading provider of continuous attack surface management, as its platform provides the world’s most comprehensive real-time view of global networks and devices. Its market-leading internet datasets and comprehensive certificate database, as well as its integrations with common cloud providers, uncover the hidden links between assets, unknown assets and associated risks, and provides a comprehensive internet inventory.

Some of its customers include Google, NATO, FireEye, Swiss Armed Forces, the U.S. Department of Homeland Security, and over 10% of the Fortune 500. While the company has been growing rapidly (seeing triple-digit year on year revenue growth) Censys remains focused on accelerating R&D, engineering, and product/sales operations, particularly in Western Europe.

$75 million in funding awarded in 2023 is being used to fund its expansion and consolidate its status as a leading player in global internet infrastructure. Between 2022 and 23, the company enjoyed a 130% annual growth, an upward trajectory that is only set to continue.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

Glassdoor (4.1)

Company

Funding (last 2 of 4 rounds)

Oct 2023

$50m

SERIES C

Jan 2022

$35m

SERIES B

Total funding: $103.1m

Company benefits

Remote Work Opportunities
Health & Wellness Benefits
401K
Family Medical Leave
Maternity & Paternity Leave
PTO, Sick Days, Bereavement Leave
Employee Assistance Program
Learning & Development

Company HQ

Old West Side, Ann Arbor, MI

Leadership

Brad Brooks

(CEO, not founder)

Board Advisor at WeTransfer and is the Director of the Board at ARC Document Solutions. Former President & CEO of OneLogin.

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