Senior Manager of Technology Operations & Strategy, Marqeta
$203.6-254.5k
+ Annual bonuses to eligible employees + Employee Stock Purchase Program
Modern payment and card issuing solutions
Open for applications
Modern payment and card issuing solutions
501-1000 employees
Open for applications
$203.6-254.5k
+ Annual bonuses to eligible employees + Employee Stock Purchase Program
501-1000 employees
Company mission
To be the global standard for modern card issuing, empowering builders to bring the most innovative products to the world.
Role
Who you are
- Proven experience in a senior management role within IT services. They should have excellent leadership and team management skills
- Strong knowledge of IT infrastructure, system administration, and operations
- Deep understanding of IT systems, software, and hardware. They should be able to troubleshoot complex technical issues and provide effective solutions
- Strong understanding of IT compliance and security protocols. They should ensure that all operations adhere to industry standards and regulations
- Strong collaboration skills, with experience working with various departments and stakeholders
- Strong planning skills capable of developing and implementing strategic plans for the IT helpdesk. This includes setting goals, defining KPIs, and planning resources
- Have a good understanding of the IT industry and keep up-to-date with the latest trends and developments
- Experience with vendor management, contracts, licenses and budget
- Experience with asset management, security and lifecycle (warranties, end of life)
- Excellent problem-solving skills and the ability to make decisions based on accurate and timely analyses
- Should be able to identify training needs and provide appropriate training and development opportunities for their team
- Strong communication and interpersonal skills. Will be speaking in public often to leadership and team members
What the job involves
- We are seeking a Senior Manager to lead our Technology Operations team
- This is an exciting chance to significantly influence our technology infrastructure and operations, and help guide our tech growth
- This role involves managing and executing our company's IT strategy. This includes overseeing IT execution, IT Helpdesk, laptop management, Enterprise Collaboration tools and office AV equipment
- The Senior Manager, reporting to the Director of Business Technology, will lead the IT team. Their goal is to ensure smooth user support, secure and reliable infrastructure, and innovative collaboration methods for our hybrid workforce
- This role is based in Oakland, California and crucial in creating a tech-driven environment that boosts user productivity
- IT Operations & Strategy: Supervise the depth and breadth of IT services for the company including IT Helpdesk, building AV equipment, laptop management, Enterprise Collaboration tooling and HQ large meetings/events requiring hands-on IT support
- Team Management: Lead a team of IT operations professionals, which includes system administrators, IT helpdesk support staff, asset management personnel, and office building AV engineers
- Policy Development & Enforcement: Formulate and enforce IT policies and best practices to ensure efficient and secure operations
- Performance Metrics: Establish, track, and present key performance indicators to the leadership team to demonstrate the effectiveness of IT operations
- Cross-Functional Collaboration: Work closely with various teams across the organization to ensure that IT systems align with and support business objectives
- IT Portfolio Management: Oversee the IT portfolio and set priorities to enhance our technology operations and services
- Software and Contract Management: Supervise the management of hardware, software and related contracts to ensure optimal utilization and cost-effectiveness
- Security Collaboration: Work in tandem with the security team to ensure the safety and security of our IT systems and devices
- Continuous Improvement: Remain dedicated to the continuous improvement of IT operations, seeking out opportunities for enhancement and innovation
- Budget Management: Oversee the IT budget, including forecasting future costs and implementing measures to control expenses
- Leadership and Development: Provide leadership and direction for the IT team, including responsibilities such as hiring, training, performance evaluation, and offering professional development opportunities
Our take
Marqeta processes payments quickly, offering businesses a more straightforward way to take customer payments with its physical and virtual card solutions. The company has a string of major companies utilizing its flexible and scalable platform, including Uber, Doordash, and Square.
The company is rapidly expanding in Europe, with strong growth in processing volumes and new partnerships, including major collaborations with firms like Trade Republic. Along with the company's recent partnership with Visa and Affirm which introduces the Visa Flexible Credential, allowing users to access multiple payment methods on one card, adding convenience and flexibility.
With a focus on global growth and delivering innovative financial services, Marqeta is targeting new verticals and supporting underbanked businesses. With this aim, the company is on its way to deepening its impact in the fintech space and driving further innovation in payments.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
May 2020
$150m
LATE VC
May 2019
$250m
SERIES E
Total funding: $541.3m
Company benefits
- Praise: We believe in generously recognizing each other’s talents and contributions, and sharing the goodness we see
- Health and wellness: We cover your premiums for health, dental, and vision. Plus, your pet gets his/her/its own insurance, on us
- Flexible time off: We take time to relax and recharge when needed. We have unlimited time off for most employees and encourage an average of 5 weeks per year
- Marqeta paid family leave: We support all families. We offer 12 weeks of paid leave for all new parents and up to 20 for birthing parents. We also offer 4 weeks of caregiving leave
- 401k match: We invest in your future. We’ll match 50% of your contribution and up to 6% of your salary
- Meaningful equity: As owners of the company, we’re all in this together. Full-time employees will receive equity in Marqeta
- Giving back: We recognize we’re part of a larger community and encourage employees to donate their time and expertise to organizations they support
- Monthly stipend: You’ll get an additional monthly stipend on your paycheck to help fund your daily commute, cell phone, and/or internet connectivity
- Stock discount: The Employee Stock Purchase Program allows employees to buy discounted company stock
Company HQ
Northgate - Waverly, Oakland, CA
Leadership
Jason Gardner
(Founder)Having studied at Arizona State University, they worked in Management for Benettar Marble & Granite, NetManage, and Gartner Group. They founded PropertyBridge and spent 2 years at MoneyGram before founding Marqeta in January 2010.
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