Senior Experience Strategy & Implementation Manager, Wellist
More information about location
3+ days a week in office (Copley, MA)
Consumer navigation program for healthcare patients
Be an early applicant
Consumer navigation program for healthcare patients
21-100 employees
Be an early applicant
More information about location
3+ days a week in office (Copley, MA)
21-100 employees
Company mission
To give healthcare clients the insights and tools they need to address actual human needs, resulting in improved patient satisfaction, outcomes and loyalty.
Role
Who you are
- 5+ years of experience in client implementation, consulting, or program management
- Proven ability to lead complex, cross-functional projects with tight timelines and high stakes
- Experience navigating enterprise client relationships and driving strategic alignment with senior executives
- A process mindset—you don’t just get things done; you make it easier to get them done again
- Comfort in high-growth, resource-constrained environments where speed and adaptability matter
- Strong communication and stakeholder management skills—written, verbal, and interpersonal
- Experience in HR Tech, workforce transformation, or digital health strongly preferred
- Master’s degree in Business or related field a plus
- Willingness to travel 20–30% as needed
- This position may require proof of COVID-19 vaccination depending on client or site requirements
What the job involves
- As our Senior Experience Strategy & Implementation Manager, you’ll play a mission-critical role in launching new employer programs
- From onboarding Fortune 1000 clients to driving tailored activation strategies, you’ll be responsible for making every launch a success—ensuring each employer sees measurable ROI and every employee gets the personalized support they need
- We’re looking for a sharp, strategic operator who thrives in complexity, communicates with clarity, and loves building systems that scale
- If you’re excited by the challenge of standing up new client programs in a high-growth environment—this role is for you
- End-to-End Implementation Leadership
- Serve as the primary lead for new client deployments—owning everything from kickoff to launch
- Build tailored implementation plans that align with each employer’s workforce needs, benefits portfolio, and engagement goals
- Partner closely with internal stakeholders (Support, Product, Directory, and Activation) to ensure coordinated execution
- Track project milestones and dependencies, manage risks, and keep timelines on track with precision
- Client Strategy & Customization
- Design platform configurations and directory customization plans that reflect each client’s brand, culture, and priorities
- Lead discovery conversations to understand workforce challenges and translate those into actionable solutions
- Collaborate with client stakeholders to develop launch campaigns, email communications, and internal engagement strategies
- Program Activation & Optimization
- Implement and refine activation tactics—such as segmented outreach, referral prompts, and tailored content—to drive user adoption
- Analyze client performance data and user feedback to identify early wins and opportunities for improvement
- Serve as a strategic advisor to HR and Benefits leaders—ensuring that each program delivers value and exceeds expectations
- Scalable Systems & Process Excellence
- Codify implementation workflows, toolkits, and playbooks to support future scale
- Define and track key success metrics (e.g., time to launch, adoption rates, satisfaction scores)
- Contribute to Wellist’s implementation framework and play a key role in growing our client success function
- 3 months in: You are implementing your first client with confidence and clarity, developed a strong cross-functional rhythm, and introduced new tools or templates that improve team efficiency
- 6 months in: You’re juggling multiple enterprise deployments, proactively managing timelines, and delighting client stakeholders. You've introduced creative activation strategies that boost employee adoption and early ROI
- 12 months in: You’ve helped shape Wellist’s scalable implementation model. Your client launches are smooth, outcomes are strong, and the processes you’ve built are repeatable across industries and segments
- A meaningful mission – Join a team building the support system we all want for our loved ones
- Outstanding benefits – Excellent medical, dental, and life insurance; generous PTO and parental leave
- Opportunity to grow – Help define how a Series A digital health startup scales with enterprise clients
- Award-winning culture – Recognized by Fast Company, MassTLC, Rock Health, and more
Our take
Achieving success as a healthcare provider requires patients to receive the best healthcare possible. But this is commonly stunted by a one-size-fits-all approach. Neither patients, families, nor caregivers have the tools to achieve personalized healthcare experiences. This ultimately leads to unsatisfied patients and missed growth opportunities for healthcare providers.
To help with this, Wellist provides a consumer navigation program for healthcare patients, families, and caregivers. This provides them with a digital education platform, communication tools, vetted support services, and the necessary communication mediums for maximizing the care quality that patients receive.
Whilst many startups within the healthcare sector are leveraging cutting-edge tech such as AI and automation to improve care quality, Wellist has actually taken a step back. It focusses instead on the tools and resources needed for better healthcare. This unique approach enables it to both stand out and supply value for all parties in the healthcare ecosystem.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Nov 2019
$3.5m
LATE VC
May 2018
$10m
SERIES A
Total funding: $14m
Company benefits
- 10 medical plan options from Blue Cross Blue Shield of Massachusetts (BCBSMA)
- Dental and vision plans through BCBSMA
- 401K with 3% employer contribution
- Life and disability plans
- Generous PTO, flex holidays and sick time
- Parental, marriage and bereavement leave
- Fitness reimbursements
- Tech allowance
Company HQ
South of Washington, Boston, MA
Leadership
Ashley Reid
(Founder & CEO)Senior Manager of Global Transformation and Strategy Advisor for Philips Healthcare from 2009 to 2013. Experience as Member of the Board of Advisors for MassChallenge Healthtech.
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