Enterprise Account Manager, Meltwater
Online media monitoring software
Open for applications
Online media monitoring software
1001+ employees
Open for applications
1001+ employees
Company mission
To innovate, provide best-in-class service, and deliver sustainable growth through our technology and our people.
Role
Who you are
- A Bachelor's degree or higher is preferred for this role
- A minimum of 4 years of account management experience is essential for this role with demonstrated expertise in account management, growth, and renewals, ideally within the software or SaaS sector
- Strong strategic thinking and execution capabilities, with a dedicated focus on enhancing customer retention and fostering growth
- Proven ability to formulate and execute effective account plans and strategies that align with customer objectives
- Ability to exhibit a proactive approach in identifying and capitalizing on expansion opportunities within existing accounts
- A collaborative mindset to effectively engage with the Client Success and Renewals teams, ensuring mutual success
- Exceptional communication skills to establish and nurture robust customer relationships
- Results-driven orientation, with a relentless pursuit of achieving growth targets and ensuring customer satisfaction
- Excellent written and verbal communication skills in German and English
- Openness to embrace our hybrid work schedule, requiring presence in the office one day per month
- The ability to legally work in the country of hire is required for this position
What the job involves
- As an Enterprise Account Manager, you'll be instrumental in managing, renewing, and fueling growth for our esteemed accounts, playing a pivotal role in nurturing existing client relationships and unlocking their maximum potential
- Immerse yourself in an environment that fosters skill development, encourages mentorship, and champions inclusive leadership practices
- Collaborate with seasoned account managers and resilient leaders committed to nurturing your journey of growth
- Lead the management, renewal, and growth initiatives within assigned accounts following the transition from the Enterprise Net New logo team
- Collaborate closely with Renewals Representatives to ensure robust account retention and facilitate negotiation of pricing terms
- Craft customized account plans and strategies to bolster customer retention and propel account expansion
- Identify and capitalize on expansion opportunities within accounts, including upselling and cross-selling endeavors
- Foster collaboration with the Customer Success team to stimulate engagement and utilization of our solutions
- Cultivate and nurture strong relationships with key accounts, driving engagement and fostering satisfaction
- Monitor customer usage patterns to inform renewal strategies and product expansion initiatives
- Execute proactive sales tactics to mitigate competitive threats during renewal processes
Our take
Meltwater's software analyzes and provides insights on posts across all major social media platforms, blogs, and news sites, enabling companies to make more informed marketing and operational decisions.
Launched in Norway in 2001 and later moving its headquarters to San Francisco, Meltwater has become a leading player in the media monitoring industry. It is an industry that is expected to double in value as the volume of data grows, making it increasingly challenging to derive meaningful insights.
Over the past two decades, Meltwater's growth has been fueled by strategic acquisitions of complementary businesses, enhancing its technology stack. Since going public in early 2021, and with major clients like Google, Ogilvy, The Economist, and Santander, Meltwater is poised to expand its operations beyond the 150 countries it currently serves.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Dec 2023
$65m
GROWTH EQUITY VC
Mar 2019
$175m
GROWTH EQUITY VC
Total funding: $240m
Company benefits
- Professional development and growth program
- Hybrid working schedule, with approximately 50% remote work
Company values
- Moro [‘moro] – The Norwegian word for "fun." We believe that in order to become truly successful, we should all enjoy what we do on a daily basis.
- Enere [‘e nðr’e] – In Norwegian, this means “number one.” At Meltwater, ‘average’ isn’t good enough.
- Respekt [re’spekt] – The Norwegian word for “respect.” We believe that it matters how a company or an individual becomes successful.
- MER – An acronym for Moro, Enere and Respekt, which creates the Norwegian word “more.” We celebrate our victories without losing our drive to improve—whether in reaching personal goals or corporate milestones.
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
John Box
(CEO, Not Founder)A Meltwater veteran, they began as a Sales Manager in 2004. Climbed the ranks through roles as a Regional Managing Director, Global Sales Director, and EVP of Meltwater Social before becoming CEO in 2020.
Jørn Lyseggen
(Founder, Executive Chairman)Founded Meltwater in 2001, and led the company through growth and numerous acquisitions of other businesses before promoting John Box to CEO.
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