Staff / Staff Product Designer, Valon Mortgage

• User Empathy and Advocacy: Deep understanding of user needs and ability to represent those needs in every design decision
• Strong Communication and Collaboration: Ability to articulate design decisions and collaborate effectively with cross-functional teams
• Critical Thinking and Thought Partnership: Provide thoughtful input on product and design strategy, focusing on long-term impact
• Humble and Growth-Oriented Mindset: Continuously seeking ways to improve and contribute to team success
• Balanced Approach: Care about the big picture but execute with precision in design details
• Startup Mindset: Excitement for working in a fast-paced, evolving startup environment
• 6+ years (Senior) or 10+ years (Staff) experience in user-centered product design
• Experience with large-scale platform products and collaboration tools
• Experience in designing B2B SaaS product
• Ability to balance methodological rigor with scrappiness and creativity in a fast-paced environment
• Excellent written and verbal communication skills

Desirable

• We are seeking a Staff Product Designer to lead key design efforts across the Product Infrastructure team
• In this role, you will define the design vision and execute strategies that influence user experience at a systems level, guiding the evolution of Valon’s platform
• You will have a significant impact on Valon’s long-term business goals by shaping customizable software that supports both internal teams and external clients in the mortgage servicing industry
• You’ll collaborate with cross-functional teams to develop design solutions that support multi-tenant systems and highly configurable tools that scale to meet diverse client needs
• As a Staff Designer, you will also elevate the design team’s capabilities, ensuring attention to detail and driving design excellence across the organization
• Design in Ambiguity: Embrace the challenge of designing from the ground up, leading the creation of 0-to-1 user experiences for our upcoming infrastructure projects, while navigating evolving business requirements and ambiguity
• Think in Modularity: Lead the design of highly configurable system-level functionalities. Create small, interchangeable components that adapt to different use cases efficiently
• Consider Diverse User Roles: Advocate for the needs of user roles from IT professionals to Client Experience agents and back-office teams, through user-centered design. Ensure designs can scale and support varied user experiences
• Evolve Design System: Contribute to and refine Valon’s design system, ensuring consistency and scalability across all products
• Create Customizable Systems: Build flexible, user-friendly interfaces that empower subservicers to customize workflows, process management, and automation for both technical and non-technical stakeholders
• Simplify Complex Information: Design information architecture that simplifies complex loan data sets, making them easily accessible and contextually relevant for users—ensuring data is organized effectively
• Drive User Journeys & Prototyping: Develop and iterate on user flows, wireframes, and prototypes, ensuring design decisions are aligned with business and user needs—particularly for complex mortgage servicing use cases
• Champion Cross-Functional and Cross-Team Collaboration: Work with product, engineering, and business teams to ensure design solutions are feasible, aligned with objectives, and informed by insights from other teams
• Provide Design Mentorship: Collaborate with other Product Designers, providing constructive and motivating feedback that helps improve their skills and the outcomes of their work. Actively participate in design critiques to ensure quality and consistency across Valon products