Customer Success Consultant, Outreach

Salary not provided

Junior and Mid level

London

More information about location

2 days a week in office (Shoreditch, London)

Sales execution platform

Job no longer available

Sales execution platform

1001+ employees

B2BArtificial IntelligenceEnterpriseAnalyticsMachine LearningSaaSAutomationSales

Job no longer available

Salary not provided

Junior and Mid level

London

More information about location

2 days a week in office (Shoreditch, London)

1001+ employees

B2BArtificial IntelligenceEnterpriseAnalyticsMachine LearningSaaSAutomationSales

Company mission

To change the way companies engage with their customers throughout their lifecycle.

Job

Company

Role

Who you are

2+ years of professional experience in a customer-facing role, preferably within a B2B environment
2+ years of experience in a customer success role
Previous experience working in a SaaS environment, preferred
Previous experience in a sales development role, preferred
Demonstrated knowledge and understanding of customer health, value, and retention metrics
Strong problem-solving skills
Effective communication skills, both written and verbal, with the ability to tailor messaging for the audience
Effective and strong presentation skills, especially in a one-to-many forum, both virtual and in person
Strong expectation management skills
Bachelor’s degree in a related field, or the equivalent in work experience

What the job involves

The purpose of Customer Success at Outreach is to guide our customers throughout their Outreach journey - with a focus on removing barriers to product adoption and health. Through this we achieve mutual success by helping our customers realize value, leading to long term customer retention and growth
The primary purpose of the Customer Success Consultant Scale is to provide proactive outbound engagements to our customers to help drive product adoption and success
This role conducts one to many sessions (webinars, user groups, etc) for customer populations such as the platform strategy owners, system administrators, or sales leaders
This role also provides guidance, communication strategies, and playbooks for our customers as they continue to use Outreach
This role communicates with both internal and external resources
Partner with CAEs to mitigate risk of customer churn or contraction
Partner with Technical Support when necessary to ensure customer questions and needs are met
Promote and drive customers to self-service options
Deliver one to many workshops, webinars, or user groups to encourage customer adoption and usage of the Outreach platform
Develop and track effectiveness success of one-to-many engagements to inform future customer success strategy
Proactively monitor customer health to identify customers who may be at risk for churn or contraction
Perform other duties as assigned

Salary benchmarks

Our take

Alongside the longstanding problems of identifying and closing sales, Customer Relationship Management (CRM) has long faced challenges with poorly integrated technology, which has inspired a flurry of companies targeting efficiency in the sector. Outreach is a sales execution platform that enables users to build more pipeline, proactively fix deal risks, and make the best decisions to advance their deals across every moment of the sales cycle.

Outreach is a leader in its category; delivering a comprehensive suite of sales tools, and generating AI-driven insights from a rich set of industry data. The company's focus on AI, which included the development of a ‘knowledge AI assistant’ for salespeople, is what allowed it to get ahead in the market. There are numerous competitors in the space, however Outreach has proved to command investor respect, having achieved Unicorn status in 2020.

Outreach has continued to display good growth, and has become a mission-critical part of the revenue stack for many customers - of which it boasts over 5000 globally. Notable names served by the company include Siemens, Twilio, and zoom.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

-3% employee growth in 12 months

Glassdoor (2.9)

Company

Funding (last 2 of 9 rounds)

Jun 2021

$200m

SERIES G

Jun 2020

$50m

SERIES F

Total funding: $527.3m

Company benefits

Dental and vision coverage
401(K)
Parental leave
Flexible time off
Work from home opportunities
Health insurance

Company HQ

Interbay, Seattle, WA

Leadership

Manny Medina

(CEO)

Manny was employee number three on Amazon’s AWS team, and led the Microsoft mobile division from launch.

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