Customer Success Consultant, Outreach
Scale
More information about location
2 days a week in office (Shoreditch, London)
Sales execution platform
Posted today
Sales execution platform
1001+ employees
Posted today
More information about location
2 days a week in office (Shoreditch, London)
1001+ employees
Company mission
To change the way companies engage with their customers throughout their lifecycle.
Role
Who you are
- 2+ years of professional experience in a customer-facing role, preferably within a B2B environment
- 2+ years of experience in a customer success role
- Previous experience working in a SaaS environment, preferred
- Previous experience in a sales development role, preferred
- Demonstrated knowledge and understanding of customer health, value, and retention metrics
- Strong problem-solving skills
- Effective communication skills, both written and verbal, with the ability to tailor messaging for the audience
- Effective and strong presentation skills, especially in a one-to-many forum, both virtual and in person
- Strong expectation management skills
- Bachelor’s degree in a related field, or the equivalent in work experience
What the job involves
- The purpose of Customer Success at Outreach is to guide our customers throughout their Outreach journey - with a focus on removing barriers to product adoption and health. Through this we achieve mutual success by helping our customers realize value, leading to long term customer retention and growth
- The primary purpose of the Customer Success Consultant Scale is to provide proactive outbound engagements to our customers to help drive product adoption and success
- This role conducts one to many sessions (webinars, user groups, etc) for customer populations such as the platform strategy owners, system administrators, or sales leaders
- This role also provides guidance, communication strategies, and playbooks for our customers as they continue to use Outreach
- This role communicates with both internal and external resources
- Partner with CAEs to mitigate risk of customer churn or contraction
- Partner with Technical Support when necessary to ensure customer questions and needs are met
- Promote and drive customers to self-service options
- Deliver one to many workshops, webinars, or user groups to encourage customer adoption and usage of the Outreach platform
- Develop and track effectiveness success of one-to-many engagements to inform future customer success strategy
- Proactively monitor customer health to identify customers who may be at risk for churn or contraction
- Perform other duties as assigned
Salary benchmarks
Our take
Alongside the longstanding problems of identifying and closing sales, Customer Relationship Management (CRM) has long faced challenges with poorly integrated technology, which has inspired a flurry of companies targeting efficiency in the sector. Outreach is a sales execution platform that enables users to build more pipeline, proactively fix deal risks, and make the best decisions to advance their deals across every moment of the sales cycle.
Outreach is a leader in its category; delivering a comprehensive suite of sales tools, and generating AI-driven insights from a rich set of industry data. The company's focus on AI, which included the development of a ‘knowledge AI assistant’ for salespeople, is what allowed it to get ahead in the market. There are numerous competitors in the space, however Outreach has proved to command investor respect, having achieved Unicorn status in 2020.
Outreach has continued to display good growth, and has become a mission-critical part of the revenue stack for many customers - of which it boasts over 5000 globally. Notable names served by the company include Siemens, Twilio, and zoom.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jun 2021
$200m
SERIES G
Jun 2020
$50m
SERIES F
Total funding: $527.3m
Company benefits
- Dental and vision coverage
- 401(K)
- Parental leave
- Flexible time off
- Work from home opportunities
- Health insurance
Company values
- We believe that being a leader means inspiring others to the right actions
- We believe in setting unattainable goals and fighting our way to success
- We believe truth is discovered through relentless curiosity
- We believe in honesty, especially with ourselves
- We believe in ownership, we are all responsible for our customers' success
Company HQ
Interbay, Seattle, WA
Articles
Leadership
Manny Medina
(CEO)Manny was employee number three on Amazon’s AWS team, and led the Microsoft mobile division from launch.
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