Technical Program Manager, Taskrabbit

• 3+ years of technical program management in an infrastructure, security, SRE, or compliance environment
• Demonstrated ability to translate security controls (e.g., CIS, SOC2) into actionable Jira workflows, SLAs, and repeatable operational processes
• Proven track record driving company-wide, cross-departmental initiatives through to completion—including securing stakeholder sign-offs and managing organizational resistance
• Experience operationalizing run-the-business processes: access reviews, vulnerability remediation tracking, audit evidence collection, and periodic compliance reviews
• Sufficient technical depth in cloud infrastructure, SRE, and infosec to coordinate credibly with engineers and translate findings for non-technical leaders
• Strong executive communication skills—able to synthesize technical risk into a business-readable security score and status report
• End-to-end program ownership: from intake governance and dependency tracking through leadership reporting

Desirable

• Taskrabbit is maturing its engineering organization toward a scalable, secure, and compliant environment, anchored on three programs: Oncall Modernization, Cloud Infrastructure Modernization, and CIS IG1 compliance
• Today, the operational "process tail" of these programs—audit evidence gathering, cross-departmental coordination, policy rollout, vulnerability SLA enforcement, and periodic reviews, is absorbed by our most senior technical talent. This is our first dedicated Infrastructure & Security TPM
• This role owns the program layer so our ICs and Engineering Managers can refocus on implementation, advisory, review, and architecture
• You will drive CIS IG1 to sustained compliance, lead its expansion from engineering to the entire company, and build the foundation for IG2 and IG3. You will be the "air traffic controller" for security and infrastructure requests
• This is a high-visibility, foundational role with a direct mandate to build durable processes from the ground up. You will report to the Director of TPM and partner daily with our infrastructure and security leadership
• Compliance & Security Program Ownership:
• Own the end-to-end CIS IG1 program: intake, evidence collection, SLA enforcement, and periodic review cycles across all 18 control families
• Expand CIS controls from local engineering teams to the entire company, and build the roadmap for IG2 and IG3
• Maintain the CIS Crosswalk Tracker as a living record of audit readiness and control status
• Translate technical controls into actionable Jira workflows and enforceable remediation SLAs
• Manage the annual external Penetration Test program and track remediation of findings to closure
• Governance & Intake:
• Design and operate a centralized intake process for security and infrastructure requests, ensuring engineers work only on vetted, prioritized work
• Standardize access-granting workflows for new hires, role changes, and tool requests—with full audit trails
• Establish and enforce SLAs for vulnerability remediation, PR reviews, and ticket response; report compliance to leadership
• Stakeholder & Cross-Functional Orchestration:
• Serve as the primary interface between Engineering, Security, Legal, Finance, IT, and Procurement for security-related programs, vendor reviews, and audits
• Negotiate infrastructure and security work into team sprints; manage GIVE/GET dependency tracking with Engineering Directors
• Drive policy approvals and company-wide rollouts (e.g., Data Management, Secure Configuration, Access Control) from draft to operationalized and signed-off
• Operational Excellence (Run the Business):
• Operationalize recurring compliance work: quarterly access reviews, monthly vulnerability triage, bi-annual asset inventory updates, annual vendor reassessments, and tabletop BCP exercises
• Build and maintain dashboards and automated evidence pipelines to reduce manual compliance chores
• Report security posture, key metrics, and a "Security Score" to senior leadership in clear, business-readable terms
• Lead the BCP program: standardize templates, schedule tabletop exercises, document results, and drive remediation into engineering sprints
• Incident & Vulnerability Program Management:
• Scale vulnerability management from local triage to a company-wide SLA-driven program using Wiz, HackerOne, and Jira
• Own the SLA—chasing teams to close critical findings within 7 days and reporting Days-to-Patch to leadership
• Manage the phishing response playbook and incident post-mortem process; ensure P0/P1 action items land in sprint
• Who You'll Work With:
• Engineering Director, Infrastructure & Security
• Senior Manager, Cloud Infrastructure
• Security Manager
• Infosec/Security team ICs
• Other TPM’s
• Engineering Managers and ICs across Cloud Infrastructure and SRE
• Legal (data retention, SOC2/vendor reviews), Finance (security budget), IT (endpoint and asset coverage, Okta), Procurement, and the Data Lead (PII inventory and retention)
• Senior Engineering and Product leadership (risk and metrics reporting)
• What Success Looks Like:
• ICs and Engineering Managers have measurably less coordination toil—30-40% of their program overhead returned to implementation and advisory work
• CIS IG1 sustained at or near 100% with automated evidence pipelines, expanded beyond engineering to all departments
• Centralized intake and governance live; SLAs for vulnerability remediation and request response published and enforced
• At least one full periodic review cycle (quarterly access review or monthly vulnerability triage) fully operationalized with documented evidence within 90 days
• BCP program established and validated via tabletop exercise within the first year
• Leadership receives a clear, consistent security score and metrics report; technical risk is legible to the SLT
• A credible roadmap for CIS IG2/IG3 underway within one year

• We have a thoughtful and interactive interview process that includes an initial recruiter phone screen and several video-based interviews with our hiring teams