Senior Growth Manager, EverCommerce

• You thrive on turning insights into holistic action, whether that's through in-app messaging, workflow optimization, or feature-driven growth levers that remove barriers and accelerate payments adoption
• 8+ years of experience in growth, product management, or related roles with proven track record of driving user adoption
• Strong product experience with deep understanding of user experience principles and conversion optimization
• Previous experience specifically with fintech, payments products or payment processing platforms, or B2B SaaS environments
• Proficiency with analytics and growth tools including Amplitude, Looker, Periscope, Braze, and Segment
• Strong analytical skills with ability to design and execute A/B tests and interpret complex data
• Experience collaborating cross-functionally with product, marketing, design, and research teams
• Demonstrated ability to identify user friction points and design solutions to improve conversion
• Excellent communication skills and ability to build consensus around growth initiatives
• Comfortable with iterative experimentation and learning from both successes and failures
• Personal Characteristics:
• Hands-on executor who thrives on turning insights into action and seeing direct impact from experiments
• Analytical problem-solver who combines rigorous data analysis with creative growth tactics
• User-obsessed with natural empathy for customer pain points and drive to create seamless experiences
• Collaborative partner who builds strong relationships across teams and functions
• Growth mindset with passion for rapid testing, iteration, and continuous improvement
• Results-oriented with focus on meaningful business outcomes rather than vanity metrics

Desirable

• The Senior Growth Manager, Fintech will drive payments adoption and utilization across the full funnel of our Invoice Simple and Joist products
• You'll be a hands-on growth practitioner with the analytical chops of a seasoned data expert and the execution mindset of a product builder
• Working closely with the Invoicing Growth and Strategy team and the Payments Growth Product Management and Marketing teams, you'll own the end-to-end payments growth strategy, from understanding user flows and identifying friction points to designing and executing experiments that drive meaningful business outcomes
• You're not just optimizing vanity metrics – you're laser-focused on increasing payments adoption by merchants and driving buyer utilization to close out invoices
• You'll collaborate extensively with product, marketing, data, design, and research teams to understand customer needs, analyze usage patterns, and build compelling cases for product and experience improvements
• Drive Payments Growth Strategy:
• Own end-to-end growth strategy for payments adoption by merchants and utilization by buyers across Invoice Simple and Joist
• Support the product management team on hands-on experimentation across the entire payments funnel, from merchant onboarding to buyer checkout completion
• Identify and help prioritize growth opportunities through deep analysis of user flows, drop-off points, and usage patterns
• Support the design and execution of A/B tests and rapid iteration cycles to optimize conversion rates and reduce friction
• Master the User Experience:
• Become the expert on payments user journeys across both merchant and buyer experiences
• Partner with design and research teams to understand customer pain points and unmet needs
• Analyze user behavior data to identify gaps in performance and build compelling cases for product improvements
• Help optimize onboarding flows, payment setup processes, and checkout experiences to maximize adoption
• Cross-functional Collaboration:
• Work closely with product teams to integrate growth initiatives directly into product roadmaps
• Partner with marketing to align on messaging, positioning, and campaign strategies that drive payments adoption
• Collaborate with data teams to build robust tracking, attribution, and performance measurement frameworks
• Support design and research teams in user testing and experience optimization initiatives
• Data-Driven Experimentation:
• Work with the product team to design clear hypotheses, success metrics, and KPIs for each growth initiative
• Leverage tools like Amplitude, Looker, Periscope, Braze, and Segment to track performance and identify opportunities to optimize campaigns
• Build dashboards and reporting frameworks to monitor payments funnel performance
• Create forecasting models to predict the impact of growth initiatives on key business metrics
• Innovation & Optimization:
• Explore new growth channels, tactics, and technologies to accelerate payments adoption
• Help develop automated workflows and in-app messaging strategies to guide users through payments setup
• Help continuously iterate on messaging, positioning, and user experience based on data and user feedback
• Stay current on payments industry trends and competitive landscape to identify new opportunities
• Serve as a relay of best practices/learnings to other EverPro product and marketing teams