Solutions Architect, Sprinklr
AI-native platform for Unified Customer Experience Management
Be an early applicant
AI-native platform for Unified Customer Experience Management
1001+ employees
Be an early applicant
1001+ employees
Company mission
To empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
Role
Who you are
- Significant presales or enterprise architecture experience, ideally focused on extensibility, customer data, AI or digital transformation
- Expertise in cloud architecture and modern data patterns (microservices, events, APIs, real‑time data)
- Deep expertise in enterprise integrations, including handson experience with MCP, eventdriven architectures, webhook patterns, and scalable API orchestration across complex customer ecosystems
- Strong understanding of AI solution architecture, including how to design, deploy, and operationalize AI/ML, generative AI, vector databases, feature stores, and real‑time inference pipelines
- Strong enterprise SaaS background across CRM, service, marketing automation, commerce, or data platforms
- Ability to translate complex technical concepts into clear business value for executives and non‑technical audiences
- Proven leadership across cross‑functional teams and customer engagements
- Excellent communication, storytelling, and presentation skills
- German speaking is mandatory. Additional languages is a plus
What the job involves
- The Solutions Architect is a strategic technical leader responsible for shaping the end‑to‑end architecture that enables intelligent, data and AI‑driven customer experiences
- Beyond traditional integration expertise, this role provides thought leadership in customer data strategy and architecture, and AI‑powered solution design
- Solutions Architects act as trusted advisors who influence both business and technical stakeholders, helping enterprises unlock the full value of their customer data and the Sprinklr platform
- Serve as the technical thought leader for customer data architecture, enterprise data flows, governance, and integration strategy
- Design scalable, future‑proof architectures that unify data sources and enable analytics, AI/ML, and automation across the customer lifecycle
- Guide customers on how to leverage Sprinklr as the core system of engagement that enhances and integrates with their broader technology ecosystem
- Partner with Sales, Solution Consulting, Product, and Engineering to craft compelling solution visions, demonstrations, and technical narratives
- Lead workshops, whiteboarding sessions, and technical discovery to define requirements and architect cross‑platform solutions
- Advocate for extensibility, best‑practice integration patterns, and data‑driven transformation initiatives
- Provide deep expertise in APIs, data models, event streaming, and omnichannel customer journey design
- Drive adoption of AI capabilities, including generative AI, predictive models, and automated workflows
- Mentor regional teams, contribute to enablement programs, and help evolve the global Solution Architecture practice
Our take
Sprinklr is an established CXM provider, offering a long-standing, purpose-built platform that boasts enterprise-class security, governance and privacy. It uses a suite of professional services to ensure that customers consistently find a return on their investments and reach new levels of success as a business.
There are a number of CXM software companies on the market, including Zendesk, Satmetrix and IBM Tealeaf, all offering companies the means to manage and improve customer experience via online platforms. However, Sprinklr has drawn a number of big-name corporate clients, including Microsoft, Nike, Netflix, McDonalds, Marriott and more.
The company has also garnered enormous investments over the last decade, and is now valued at $1.3B. With over 1,000 enterprises globally, including over 50% of the Fortune 100, the company is poised well to continue with its established success.
Steph
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Sep 2020
$150m
CONVERTIBLE
Sep 2020
$200m
GROWTH EQUITY VC
Total funding: $578.5m
Company HQ
Hell's Kitchen, New York, NY
Leadership
Rory Read
(CEO & President)Previously, Rory was CEO of Vonage/Ericsson. Prior to that, he spent 5 years at Dell in various roles, including COO and EVP Chief Integration Officer.
Anthony Coletta
(CFO)Prior to joining Sprinklr in 2025, Anthony spent 18 years at SAP, joining in 2006 as a Senior Controller of Field Organisation & Global Functions before working his way up to the role of Chief Investor Relations Officer.
Amitabh Misra
(CTO)Amitabh previously served as the VP of Engineering, Experience Cloud at Adobe and as the CTO, Chief Architect and Head of Engineering at Snapdeal. He also Founded GoFro where he served as the CEO for 3 years.
Arun Pattabhiraman
(CMO)Previously, Arun was an Advisor at ThoughtSpot, a CGO at Freshworks, and CMO at Hotstar. He also spent nearly 7 years at InMobi in various roles, including Director of Product Marketing and CMO.
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