Technical Operations Architect, Kraken.tech

• You’ll have a wide breadth of knowledge and experience across all areas of IT, but also an immensely deep understanding of those areas too
• You will have interest and/or experience in related areas like software engineering, security, platform architecture, UI/UX design etc
• Roles that you might currently be in: 3rd line support, DevOps Engineer, Systems architect, Systems designer, Systems engineer, Network Architect, Workplace technology, Solutions specialist, Solutions designer, Solutions architect, Solutions architect, Enterprise Architect
• Experience leading on a range of technical projects across various technologies and platforms
• Experience with scripting, using APIs and automating mundane, error-prone repetitive tasks
• To be comfortable with a huge amount of ambiguity and spinning a lot of plates all at the same time
• Experience working with multiple teams and managing multiple stakeholders
• Experience supporting, managing and deploying applications to macOS, Windows, iOS and Android devices
• Experience with Identity & Access Management systems like Okta or Microsoft Entra
• Experience administering and troubleshooting Single Sign-On (SSO) technologies such as OAuth, OIDC and SAML
• Understanding of identity provisioning technologies such as SCIM
• Ability to explain technical concepts to non-technical, senior stakeholders
• A conscientious approach to everything you do and a passion for doing the right thing rather than the easy thing
• You have strong opinions on best practice and you challenge traditional norms, advocating for more modern, novel approaches
• Experience with email gateway administration and email routing
• Understanding of email security protocols and standards e.g. SPF, DKIM, DMARC etc
• Experience using git and GitHub for code changes and CI/CD
• Experience mentoring less experienced team members

Desirable

• You will be a key partner in defining what TechOps is at Octopus. We will be shaping this team to provide a world class support service to our employees, building our way out of problems with engineering firepower and undertaking transformational organisational change
• As a TechOps Architect, you will be responsible for high-level strategic and architectural technical decisions around the business
• We also strongly believe that no matter what role you have within TechOps, it’s still important to keep your ear to the ground and see, first hand, the problems our users are facing, and the impact that decisions you make have on everyone at Octopus
• This means you’ll spend some of your time helping out with day-to-day “1st, 2nd and 3rd line” support
• Where our TechOps Generalists may be a jack of all trades, master of none, as an Architect, you’ll be a master of all
• Define what good looks like for a small and lean TechOps team
• Tackle some of the toughest technical issues as we scale to tens of thousands of people
• Make wide-scale strategic technical decisions across the whole Octopus Energy Group, globally
• Design, build and continually improve processes, automations and systems that will improve user experience, remove inefficiencies, allow us to scale quickly and keep our team small
• Mentor the wider TechOps team, providing support and guidance for any technical project they may be working on. (This role will not involve directly managing people)
• Support the rest of the team in providing delightful day-to-day technical support to all areas of the business, to ensure our incredible employees are able to do their job as efficiently as possible. Their problems are our problems
• Collaborate closely with our Security team to ensure we strike the right balance between security, productivity and user experience
• Managing supplier relationships and the procurement process for SaaS and hardware
• Lead and manage complex technical projects with multiple stakeholders from around the business. Examples of some TechOps projects include…
• Rollout of, and migration to, a new identity provider
• MacOS and Windows MDM migration
• Rollout of a new device trust and posture compliance solution
• The replacement of insecure factors like SMS with phishing-resistant factors
• Office fit-outs, including tech like network, AV, access control etc
• SaaS migrations for acquisitions e.g. Microsoft 365 to Google Workspace