Renewals Specialist, Stripe

• We are looking for a self-starter to join our team who has demonstrated success dealing with ambiguity, operating in a fast-growing environment, and solving problems with limited oversight
• Our ideal candidates will have had experience crafting and structuring deals, and building scalable processes
• A successful candidate will have a demonstrated ability to think strategically and analytically to identify cross-functional challenges and build consensus, within team and across functions, to execute against fluctuating volumes and aggressive targets
• 3+ years of experience in Renewals, Account Management, or Customer Success ideally in a tech environment
• Strong analytical skills, and an enjoyment for crunching through data to extract insights and make commercial recommendations
• Ability to understand technical requirements and propose solutions across multiple products
• A knack for working well with a wide range of people, both internally and externally
• Proven ability to lead complex negotiations involving bespoke commercial agreements
• Superior verbal and written communication skills in English
• Experience working within a high-growth, technology company with the ability to operate successfully in a lean, fast-paced organization

Desirable

• The Renewals Team focuses on facilitating contract renewals at Stripe
• We partner with sales on the administrative and analytical aspects of a renewal, including identifying upcoming renewals, determining historical consumption and pricing, positioning value, surfacing upsell/cross-sell opportunities and helping close deals
• The Renewals Specialist will partner with AE’s, sales management, Customer Success and internal partners to retain and expand user revenue
• The successful candidate will work with their sales team to produce and present compelling customer proposals, ensuring that large contracts are renewed on-time and quoted accurately
• Work with existing Stripe customers to develop and execute sales strategies to renew and expand Stripe’s revenue
• Partner on deal strategy and commercial negotiations for large, complex renewals
• Research user purchase and renewal history and make recommendations based on prior activity
• Gather requirements from Sales and User account signals for renewal, expansion and cross-sell/upsell opportunities
• Assist with complex quote creation
• Identify and optimise repeatable and scalable processes, looking to automate, re-tool, process improve and vendorise as appropriate
• Help cultivate a team culture that includes high ownership, customer-first focus, fast-paced, high integrity, and an optimistic and positive environment
• Report out on a regular weekly, monthly, and quarterly cadence to key stakeholders, with a strong analytical approach and crisp communication style