Senior / Principal Strategic Customer Engagement Manager, Workday
Senior and Principal Levels, AI
$104.2-185.3k
Salary is dependent on location
More information about location
Enterprise management cloud platform
Be an early applicant
Enterprise management cloud platform
1001+ employees
Be an early applicant
$104.2-185.3k
Salary is dependent on location
More information about location
1001+ employees
Company mission
To provide an all-in-one management cloud solution for the rapidly changing business requirements of the modern world.
Role
Who you are
- If you enjoy cross-functional collaboration, thrive in a fast-paced AI focused environment, and are passionate about customer advocacy, AI strategy, and driving business impact, this role is for you!
- We are open to hiring at Senior and Principal level, depending on the experience and skills of the selected candidate
- Basic Qualifications - Senior Level:
- 7+ years demonstrated ability in one of the following or combination of the following: Account Strategy, Solution Consulting, Customer Success, Advisory, Consulting, or Client Side
- 5-7 yrs demonstrated ability in advising on software solutions
- 2 yrs experience advising on AI solutions
- Basic Qualifications - Principal Level:
- 10+ years of demonstrated ability in one of the following or combination of the following: Account Strategy, Solution Consulting, Customer Success, Advisory, Consulting, or Client Side
- 7-10 yrs demonstrated ability in advising on software solutions
- 3 yrs experience advising on AI solutions
- Other Qualifications:
- Passionate customer advocate and experience throughout the entire life cycle (Sales, Deployment, Post Go-Live) to drive customer success
- Fortune 500 client experience
- Deep understanding of the AI market including copilots, agents, ML, LLMs etc and a willingness to learn other AI solutions
- Proficiency in Workday(or similar HCM) solutions including HiredScore and similar
- Strong executive presence and ability to influence key partners, both externally with customers and internally within Workday
- A passion for revenue retention and growth
- Ability to self-manage and complete projects
- Interest in AI and Future of Work challenges and areas of innovation
- BA / BS / BE degree or higher
What the job involves
- It's fun to work in a company where people truly believe in what they're doing. At Workday, we're committed to bringing passion and customer focus to the business of enterprise applications. We work hard, and we're serious about what we do. But we like to have a good time, too. In fact, we run our company with that principle in mind every day: One of our core values is fun!
- This team has a direct impact on the product organization to drive ongoing commercial success by ensuring strategic customers derive long-term value from their Workday investment with a specific focus on all areas related to AI
- We are seeking a Senior Strategic Customer Engagement Manager (SCE) – AI professional to build and maintain high-impact relationships with our customers, ensuring they achieve measurable success with Workday AI solutions
- This position is deeply embedded in our most strategic customer accounts at critical moments in their lifecycle, including go-live, adoption, and renewal phases. As an impactful advocate for AI customers, you will use deep expertise in Workday AI, the Agentic Platform, and Illuminate framework to guide customers through deployment, optimization, and transformation
- The SCE serves as a trusted advisor, providing customer insights to product teams, advocating for customer needs, and driving strategic engagement programs. You will play a pivotal role in ensuring customers derive maximum impact from AI investments—leading to high adoption, satisfaction, and long-term partnership growth
- Lead engagement efforts with customers during go-live, deployment, and renewals
- Orchestrate teamwork across Product, Services, and Customer Success for seamless AI adoption and value realization
- Ensure AI product teams swiftly address customer challenges
- Provide customer health insights, trends, and feedback to the AI Product team to advise roadmap decisions
- Partner closely with Product Marketing and Customer Advocacy to source strategic customer references and success stories
- Build and cultivate long-term relationships with executive partners (SVP, Director+, C-Suite) to drive alignment and retention
- Serve as a Workday AI solutions expert, guiding customers on best practices and aligning AI strategy with business outcomes
- Maintain market expertise on AI, including LLMs, Copilots, AI deployment methodologies, and competitive landscape insights
- Work closely with customers to incubate and refine new AI product concepts in collaboration with Workday’s AI teams
- Lead initiatives that strengthen Workday’s engagement with AI customers, including strategic forums and executive briefings
- Drive AI Product Advisory Councils and facilitate customer participation in beta programs and feedback sessions
- Represent Workday AI at industry conferences, executive summits, and customer advisory boards
- Proactively impact customer adoption, renewal risks, and expansion opportunities to improve AI value realization
- Develop frameworks to measure and communicate value, ensuring customers achieve their AI transformation goals
- Champion AI adoption driving innovation and continuous improvement across Workday’s AI ecosystem
- Partner with Product Leadership, Services, and Enablement teams to ensure flawless AI deployments for customers
- Work closely with Customer Success, Consulting, and Sales to resolve issues, optimize strategies, and strengthen relationships
- Influence internal teams with customer driven insights, helping craft the evolution of our solutions
Application process
- Time left to apply: End Date: March 4, 2025 (5 days left to apply)
Our take
Workday is a cloud-based software vendor that provides management of workforces and finances. The company uses a single database for workforce management and financial management to offer integration and optimize business intelligence across companies. It has added to the packages and tools it offers over the years, providing analytic options that allow companies to combine third-party data with information collected by Workday.
Workday has acquired and paired up with many other companies to keep expanding its offering. In 2021, it purchased the employee feedback platform Peakon in response to the growing need for managers to be able to survey workers and collect satisfaction data without face-to-face meetings. The company has also bought and developed many financial tools and HR management tools.
The company’s goal is to provide end-to-end back office services and while there are other providers, such as UKG Pro and Ceridian HCM, Workday’s broad offering helps them to stand out. Though it faced a tough global market in 2023 and has shed some of its headcount, Workday has seen a 6.5% gain in value in the first quarter of 2024. It is now focusing on growth and developing the AI capabilities of its platform. .
Kirsty
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Oct 2011
$85m
SERIES F
Apr 2009
$75m
SERIES E
Total funding: $215.3m
Company benefits
- Company equity
- Vision and dental insurance
- Work from home opportunities
- Health insurance
- Virtual primary care
- Flexible time-off policy
- Global mental health resources
- Global dedicated on-site clinical counselors
- Global well-being days
- $25k fertility/family planning benefits
- North Star financial wellness
- Retirement funds and matching
- 401k plan
- On-site health clinic (Pleasanton office)
Company values
- Employees - Most fundamentally, people are the core of our business. Without them, we would not have a business. We hire the best and expect great accomplishments
- Customer service - Every investment and decision we make has our customers in mind, and we pull out all stops to make the satisfaction of our customers paramount
- Innovation - We aim for innovation not only in our development organization but also in the way we approach all aspects of our business
- Integrity - We say what we mean, and mean what we say. We stick to our commitments, treat everyone equitably, and communicate openly and honestly
- Fun - We also feel it’s important to have a sense of humor. We like to laugh—it makes our work that much more enjoyable. We also invest in community and company events that help our employees and their families feel a connection to Workday beyond business as usual
- Profitability - Long-term economic success is what helps us provide employees and customers with the best productivity tools, solutions, and services. While important, profitability is not why we exist. Simply put, at Workday we exist to make and provide great products and services
Company HQ
Pleasanton, CA
Articles
Leadership
Aneel Bhusri
(CEO)Worked for Morgan Stanley for 3 years and took a Stanford MBA, before spending almost 6 years at Oracle as SVP. Co-founded Workday in 2005 while working as a Greylock Advisory Partner.
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