Product Lead, SevenRooms
Payments
+ Equity
Hospitality guest experience platform
Open for applications
Hospitality guest experience platform
201-500 employees
Open for applications
+ Equity
201-500 employees
Company mission
To help empower hospitality operators everywhere.
Role
Who you are
- 4+ years of product management experience; 6+ years of B2C or B2B SaaS Payments or related experience required
- An understanding or background in payment analytics, enough to consider potential roadmap items by impact to transactions revenue
- Experience working with executive-level stakeholders and/or clients, including expectation setting, discovery and collaboration, and successful delivery of offerings
- Track record of shipping successful Payment related products, including defining vision, strategy, outcome-driven product roadmaps and creating and managing backlogs
- Ability to quickly understand a specific client domain and identify the trends and opportunities in that space
- Curiosity to dig several layers deep into solutions with an eye toward continuous improvement and creative thinking
- Experience building solutions with transaction revenue or knowledge of pricing on transactions in general. Experience and working knowledge of payment players, ecosystem, incentives, and foundational systems
- Experience working in Hospitality and knowledge of restaurant and hotel operators preferred but not required
- An open mind & flexibility around testing new approaches and the ability to harness failures and turn them into wins
What the job involves
- We are looking for a Product Leader to help us build out our Payments solutions here at SevenRooms
- This role will be responsible for maintaining our existing payment capabilities and developing a strategy around Payments to meet market demand in a new way via a Payments offering
- Your work will be rooted in building a solution that brings value to our global restaurant and partner stakeholders
- You would learn and advise our team on working with existing payment partners and chart a path forward with product, operations, partnerships cross-functionally for a potential new offering
- You will be joining a 10 person Product team, working with a staffed engineering squad, and report directly to our Chief Product Officer
- We've built our product team up with the most creative, passionate entrepreneurs and hospitality-oriented people we could find
- This small but mighty team is incredibly collaborative, while having the independence to find their niche and have a large impact while doing so
- We are the bridge between our clients and our platform and we absolutely love what we do (and we love doing it together)
- Product Management: Define business and product requirements for Payment gateways and solutions; Lead cross-functional teams to execute on product plans and to deliver results; Function as the Product Owner of a development team to define, deliver, build and iterate on capabilities
- Project Management: Anticipate bottlenecks, provide support for escalation management, make tradeoffs, balance the business needs versus technical constraints that meets and hopefully exceeds partner expectations
- Get in front of stakeholders to prioritize and execute on key functionality
- Collaboration: Collaborate closely with stakeholders throughout SevenRooms to obtain buy-in for product initiatives and to set expectations
- For this role serving stakeholders across Finance and Operations specifically will be critical
- Payments Product Ownership: Research, analyze, and interview customers to understand their requirements, operational needs, competitive offerings, and desires for generating additional revenue for their restaurant through payment related activities
- Compare those requests against market trends and technical capacity to prioritize a holistic Payments vision while supporting smaller iterative payments improvements with our existing gateways
Our take
SevenRooms is a guest experience and retention platform that helps restaurants and hospitality operators manage reservations, guest data, and operations. Founded in 2011, the platform allows businesses to take better control of customer information, thereby improving relationships and streamlining operations.
The company serves over 11,000 operators, including major clients like MGM, Wynn, and Marriott, and powers 80% of Las Vegas's major hotels and restaurants/. The platform helps restaurants increase repeat booking and collect guest feedback, offering personalized marketing and improving customer experience.
As more businesses embrace technology, SevenRooms is positioned for even more success. Its focus on building personalized guest relationships and offering data-driven insights make it a key player in shaping the future of the hospitality industry.
Steph
Company Specialist at Welcome to the Jungle
Insights
55% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jun 2020
$50m
SERIES B
Oct 2018
$5.1m
EARLY VC
Total funding: $71.5m
Company benefits
- 401(k) & Retirement Plans: Helping you prepare for your future
- Medical, Dental & Vision Insurance: Multiple plans to fit your unique needs
- Flex Hours & Remote Work: Your own schedule, on your own terms
- Stock Options: Have a stake in our growing business
- Paid Parental Leave: Time off to grow and support your family
- Learning & Growth: Providing support and programming to give you room to grow
- Unlimited Vacation: Take the time you need for some R&R
- Fresh Start: Your first two weeks of employment as paid time off
- Roomies Choice: A monthly stipend giving you choice to invest in yourself
- Tenure Experiences: Milstone awards to recognize your time and deidcation
Company HQ
Rose Hill, New York, NY
Leadership
Joel Montaniel
(CEO)Joel started their career as a Credit Suisse Analyst, before spending 7 months at C&K Properties and 2 years at LivePerson. They left their position as Chief of Staff in July 2011 to co-found SevenRooms, serving as CEO since.
Allison Page
(CPO)Began their career in Investment Banking at Credit Suisse before joining Hodes Weill & Associates. They hold a bachelor’s degree in Finance & Real Estate from The Wharton School.
Kinesh Patel
(CTO)Received a B.S. in Electrical/Computer Engineering from the University of Texas at Austin, and an MBA in Finance and Strategy from the New York University Leonard N. Stern School of Business. Team Lead, Scientific Computing at ExxonMobil.
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