Senior Customer Success Manager, Tebra
Strategic
$76.5-81k
Digital healthcare tool provider
Open for applications
Digital healthcare tool provider
1001+ employees
Open for applications
$76.5-81k
1001+ employees
Company mission
To unlock better healthcare for every patient by getting your independent practice the right technology and support to thrive.
Role
Who you are
- 2-3 years experience leading high value client projects or solving complex problems
- A passion for energetic and fast-paced environments
- Proven self-learner who thrives in the opportunity to take initiative
- Demonstrated ability to quickly learn and adapt to new technologies
- Excellent communicator with the ability to formulate digestible solutions
What the job involves
- As a Senior Customer Success Manager, you will be the main point of contact for providing guidance to our strategic customers
- You will work with our customers to outline their key performance metrics and assist them in utilizing our platform to optimize their workflow, and help them reach their digital marketing goals
- You will be a keen problem solver who can think quickly on their feet and diagnose customer issues
- You will need to formulate a strategy and deliver results
- Sr. CSMs have consistently proven to be self-starters who thrive in a fast-paced environment and are confident to take control of customer conversations and provide clear guidance on how high-value customers can accomplish their goals
- Nurture, expand and retain our Strategic customer base of customers spending over $15,000 in annual revenue
- Understand clients' business and digital marketing goals, set expectations, and assess what they need to achieve full system adoption
- Develop a customized strategic plan for clients and proactively monitor progress, providing necessary resources to increase lifetime customer value
- Conduct strategic outreach to your client base, focusing on adoption, retention, or revenue drivers using customer health and engagement analytics
- Provide personalized recommendations on how adopting the core product or add-on services can drive value for clients
- Achieve ARR Retention and Expansion revenue goals each quarter, ensuring all personally supported accounts are progressing towards full utilization of the application
- Tailor conversations to clients' needs, document and resolve open action items and critical gaps promptly, leveraging your product and customer knowledge
- Demonstrate expertise in learning new solutions quickly and finding creative and strategic solutions for clients' growth and goals
- Deepen knowledge of industry, digital marketing best practices, and consultative selling tactics through continued learning opportunities provided throughout your tenure
- Collaborate with Marketing, Product, and other Customer Success teams to test new initiatives' effectiveness and provide customer feedback and workflow optimization opportunities
Our take
The digital age has demanded that healthcare providers offer services that are more modern but human. Tebra – a marriage of Kareo and PatientPop – offers cloud-based clinical and practice management software for independent healthcare practices that strive to achieve this goal.
Tebra already serves more than 100,000 providers in the United States, providing care to a total of nearly 100 million patients. Its genesis, a company merger between clinical and financial software and a leader in practice growth technology, has led to an all-in-one platform that is the first of its kind to serve a complete operating system for practices. Whilst competition among similar infrastructure grows, it remains a huge market in which both patients and practitioners are clamouring for solutions, allowing space for new and existing companies to build.
Tebra was recognized with a '2023 Best Place to Work' award by Built In and the future of the company seems rooted in observing and acting. Recent funding, bringing its valuation to over $1 billion, will go towards expanding solutions that respond to modern demands, such as building an online network that connects patients to the right providers; the healthcare equivalent to social media.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Funding (2 rounds)
Jul 2022
$72m
EARLY VC
Nov 2021
$65m
SERIES A
Total funding: $137m
Company benefits
- Compensation: Employee referral program; stock options.
- Hybrid working model: Equipment stripend when hired; monthly work-from-home subsidy; indoor-outdoor workspaces.
- Time off: Flexible, paid time off; 10 paid holidays; employee recharge days.
- Physical well-being: Financial health tools; gym pass; fun express; annual fitness challenge; Obé Fitness
- Competitive medical, dental, and vision insurance
- 401k
- Employer-funded HSA
- Life and disability insurance
- Employee assistance program
- Accident insurance, critical illness insurance, legal & identity theft protection, pet discount program
- Learning: Mentorship program; professional development training; employee resource groups; dedicated DE&I; special events and speakers; LinkedIn learning lifeworks
- Team building: Community volunteer events; sponsored team events and sports; Recognition Program
Company HQ
Corona Del Mar, Newport Beach, CA
Leadership
Dan Rodrigues
(Co-Founder & CEO)Previously co-founded Scout and Kareo, serving as CEO for both. Experience as a Software Engineer for RealNetworks and a Managing Partner for Skematix.
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