Customer Success Architect, ThoughtSpot

• If you’re a proactive customer champion - passionate about solving problems, connecting customer value to growth, and advising customers - you’ll bring tremendous value to our customers and team!
• You consider yourself a “technologist” who can “talk to the business.”
• Willing to “roll-up-your-sleeves” when a customer has an issue and help do initial triage or resolution when needed
• Leverage your knowledge to help customers overcome technical hurdles while expanding their platform use
• A strong understanding of the BI space and related technologies including cloud data warehouses, ETL pipelines, and coding languages like SQL
• Consultative background with experience in leading prescriptive solutions for customers based on core playbooks and strategies
• Deep interest in analytics and BI technologies, with a willingness to learn the product in detail
• 5+ years in customer-facing roles (Sales/Support/Services/Architecture), with account management experience/customer-facing
• Experience being a change agent and understanding how to probe for business outcomes and create concepts and ideas to drive outcomes
• Escalation management and strong project management fundamentals
• Excellent discipline and time management skills, comfortable working with ICs, leaders, and senior leaders across different departments
• Bachelor's Degree preferred but not required

Desirable

• (CSA) to drive adoption and success within a portfolio of top-tier customer accounts
• By building exceptional relationships with each customer that you manage, you'll deliver value at all stages of the customer journey to drive mutual success and growth
• Be a part of a focused Account team that manages multiple accounts consisting of Fortune 5000 companies and responsible for Annual Recurring Revenue
• Foster robust customer relationships through proactive champion building and sustained user engagement
• Be a primary point of contact for customers and be the voice that communicates use cases/requirements/expectations in a way that is actionable for Marketing, Sales, Support, Services, and Product teams at ThoughtSpot
• Understand how our customers want to use ThoughtSpot and help make those aspirations a reality: Be the companion on their journey from onboarding, adoption, and a lifetime of success
• Manage customer relationships - building the bridge between human and data that is the sweet spot for customer success
• Learn the technical nuances of customers’ configurations and act as an initial layer of support and guidance on best practices
• Collaborate across ThoughtSpot departments and customize the response to the needs of our customers
• Identify growth areas in the existing customer base and help build expansion opportunities through passive selling
• Present to both small and large groups, effectively demo and run enablement sessions both live and remote