Application Engineer, Paperless Parts
$100-130k
More information about location
Office located in Downtown Boston
Estimating & quoting for manufacturing
Open for applications
Estimating & quoting for manufacturing
101-200 employees
Open for applications
$100-130k
More information about location
Office located in Downtown Boston
101-200 employees
Company mission
To make manufacturing more accessible.
Role
Who you are
- Excellent written and verbal communication skills
- Understanding of Windows-based business IT environments
- Strong coding skills in at least one language
- Fluency in Python, SQL, and using REST APIs
- Experience writing or configuring software integrations
- Willingness to travel when necessary to customer facilities (0-25% of the time)
- Relevant work, education, or hands-on development experience
- Customer facing experience or ability
- Strong analytical and critical problem-solving skills
- Ability to translate business requirements to product solutions
- Fast learner, ability to adapt to new processes and technologies, and evolving environments
What the job involves
- Customer Success is at the center of everything we do at Paperless Parts, and it all starts with our Implementation Team
- This is a full-time position reporting to the Manager of Technical Services, in Boston, MA
- Our customers rely on various software systems to manage their manufacturing operations
- As a services engineer focused on integrations, you will customize Paperless Parts integrations to a wide range of Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), and other systems
- Each integration presents unique challenges, and you’ll discover each customer’s needs with your excellent written and verbal communication skills and by utilizing your broad technical background
- As a team member dedicated completely to supporting and developing our integrations, your mission is to do what it takes to successfully build custom solutions for American manufacturers to connect Paperless Parts with their critical software systems, automate tedious manual processes, and meet their data reporting needs
- You’ll become an expert in the Paperless Parts platform and work closely with manufacturers to write integrations that are key to our customer’s Paperless Parts solution
- You’ll organize and run meetings to gather customer requirements, lead user acceptance testing, and support our live customers
- You’ll recognize the common needs of our customer base, and contribute to our toolkit of standard integrations as well as develop custom solutions
- As we grow, you will contribute to recruiting, leading, and mentoring our services engineering team
- Design & Develop custom integrations to support Customer’s desire to integrate their technical infrastructure
- Develop custom enhancements to existing integrations
- Learn the Paperless Parts platform, including how to customize the pricing engine with P3L (Paperless Parts Pricing Language)
- Lead the implementation of an off-the-shelf integration
- Provide tier 2 support for existing integrations to ensure limited disruption to Customer’s day to day
- Participate in sales and onboarding calls as the technical expert
- Balance multiple projects, including getting comfortable meeting with customers and knowing how to effectively bring in help from the rest of the team
- Contribute to the design and development of our APIs and SDKs to make future projects more efficient
- Travel to one or more customer sites to better understand how manufacturing shops operate
- As part of the Paperless Parts team, further, the company-wide DEI & social impact initiates
Our take
The creation of bespoke components for manufacturing processes can be time-consuming to manage and difficult to price. Typically, job shops and contract manufacturers have used paper trails to forecast component creation and provide quotes for their clients - meaning the process is ripe for modernization.
Paperless Parts provides an estimating and quoting software platform for manufacturers and job shops, focusing on eradicating paperwork from the process. The platform organizes quote information into a single point of knowledge for all parties, using this data to automate manual steps.
With this approach, the company says it's cutting costs, speeding up how components get deployes, and keeping everything secure and cmpliant along with way. And it seems to be working, as its now setting its sights on expanding into the Canadian and Mexican market, aiming to take its success even further.
Freddie
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (2 rounds)
Sep 2021
$30m
SERIES B
Jan 2021
$7.2m
SEED
Total funding: $37.2m
Company benefits
- Healthcare, dental, and vision: We cover 100% of Health, Dental, and Vision premiums for employees and their immediate families with multiple plan options available
- Wellness and relaxation: We want you to decompress and relax in a way that is best for you. From a Peloton membership to rock climbing, to massages, we’ll cover some of your costs
- Unlimited PTO: We recognize that our team works hard and ask that you take time when you need it
- Training and development: Attend conferences, classes, and trainings to hone your skills
Company HQ
Financial District, Boston, MA
Leadership
Jason T. Ray
(Co-Founder & CEO)Supply Corps Officer Department Head, Navy Acquisition Contracting Officer, and Additive Manufacturing Lead for the US Navy from 2009 to 2016.
Scott Sawyer
(Co-Founder & Chief Scientist)Experience as Associate Technical Staff at MIT Lincoln Laboratory from 2011 to 2014. VP of Engineering for ecovent Systems from 2014 to 2016.
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