Senior Customer Success Manager, Wasabi
$150-180k
OTE
+ Equity
Cloud storage company
Be an early applicant
Cloud storage company
501-1000 employees
Be an early applicant
$150-180k
OTE
+ Equity
501-1000 employees
Company mission
To empower individuals and organizations to harness the power of their data through innovative cloud storage solutions.
Role
Who you are
- Bachelor’s degree
- Enthusiastic about the challenge of working at a start-up
- 7+ years of experience in Customer Success and/or Account Management in a SaaS or cloud technology environment (storage experience is a strong plus)
- Proven track record managing large enterprise accounts (20- 30 accounts) where adoption, usage growth and value delivery were key outcomes
- Strong communication skills (verbal and written); ability to engage with executive stakeholders and technical users
- Data-driven mindset: comfortable using analytics, dashboards, usage data and health scores to drive decisions
- Excellent organizational skills with the ability to prioritize across a broad portfolio and handle multiple touchpoints and stakeholder relationships
- Collaborative mindset and experience working closely with Sales, Channel, Marketing, Product and Technical teams
- Proficiency in CRM tools (Salesforce, ChurnZero, or equivalent) and familiarity with account health and success planning methodologies
- Self-motivated, resourceful, and comfortable navigating ambiguity in a fast-paced environment
- Travel up to 30% may be required (for EBRs, executive engagement, customer events)
What the job involves
- Wasabi’s Customer Success Managers (CSMs) are trusted advisors for a portfolio of 50-100 accounts. This role operates as Wasabi’s Growth Acceleration Team, focused on our most strategic and high-value customers and partners, reporting directly to the Head of Customer Success.
- The CSM will ensure customers onboard successfully, reach first-terabyte usage within 60 days, engage executive stakeholders, collaborate across internal teams (Sales, Channel, Renewal Reps, Technical, Marketing), and identify expansion opportunities
- Drive usage and storage consumption growth across assigned customer accounts
- Own the post-sale lifecycle for a portfolio of 50-100 large-segment accounts, ensuring successful onboarding, adoption, and measurable value realization
- Achieve Time-to-First-Terabyte (T1TB) within 5 days of customer go-live
- Lead 1-2 Executive Business Reviews (EBRs) per account annually, leveraging data and metrics to demonstrate ROI and value
- Develop and maintain Success Plans and account health scores, tracking usage, risk, and growth potential
- Build and manage executive stakeholder relationships, translating customer business goals into measurable outcomes
- Execute balanced engagement models across account tiers to drive scalable success
- Identify expansion opportunities in partnership with Sales and Channel teams
- Proactively detect and mitigate risk or underutilization through leading indicators
- Collaborate with Marketing to amplify customer advocacy, references and case studies
- Serve as the voice of the customer within Wasabi, providing feedback to Product and GTM teams
- Participate in regional POD syncs to align on customer strategy, account health, and growth opportunities
Our take
The cloud storage revolution is accelerating, and more companies want to make use of its services. But for some, the options out there may be unappealingly complex to implement, or simply beyond their financial reach. Wasabi Technologies supplies quick, reliable, and affordable cloud storage, so that more companies can make the most of the cloud.
Wasabi was founded in 2015 in hopes to make cloud data storage cheaper, as well as faster and simpler. The company provides Hot Cloud Storage, a one size fits all storage technology that is significantly cheaper than competitor alternatives. With its solution, users can affordably store near infinite amounts of data in a manner which is simple to access and easy to manage.
Wasabi Technologies has an impressive number of customers and partners globally and has raised substantial funding over the years. The latest investment is being used to to accelerate Wasabi’s expansion into AI infrastructure, as well as growing its footprint and product portfolio.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 9 rounds)
Jan 2026
$70m
LATE VC
Oct 2025
$32.5m
LATE VC
Total funding: $429.2m
Company benefits
- Remote First
- Health Insurance
- Vacation & Time Off
- Financial Benefits & Retirement
- Parental Leave
- Professional Development
Company HQ
Prudential / St. Botolph, Boston, MA
Leadership
David Friend
(President & CEO, Co-founder)Active investor, and board member at several business. Co-founder and former CEO of Carbonite. Previously co-founded 5 other companies.
Jeff Flowers
(CTO & Co-founder)Co-founder and former CTO of Carbonite, of Sonexis and of FaxNet. Co-Founder and former CEO of Storiant. Previous experience as VP of Engineering.
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