Support & Development Engineer, Veepee

• Knowledge of PHP with frameworks like Symfony or C# and .NET Core frameworks
• Strong knowledge of SQL (joins, diagnostic queries) and familiarity with PostgreSQL
• Ability to read/understand code and troubleshoot to eliminate bugs
• Ability to document and communicate technical solutions to non-technical users
• Excellent analytical skills, autonomy, and initiative
• Strong interpersonal skills, comfortable working with cross-functional, interdisciplinary teams
• Experience using version control systems like Git and comfortable working with branches
• Fluent written and spoken English
• Proactive, versatile, and not afraid of challenges or moving between code and user-facing support

Desirable

• As a Support & Development Engineer, you will join the Support L2 team, a transversal function that acts as a bridge between support agents and L3 development teams
• The role combines 50% advanced incident resolution and 50% development of small features, internal tools, and automations, with the goal of increasing the support team's technical autonomy
• Support (50%):
• Resolve advanced L2 tickets: database usage, SQL queries, source code review
• Investigate complex incidents, access the code, and understand how it works
• Apply targeted code changes to resolve incidents
• Standard ticket management: validate, qualify, and track incidents through to resolution
• Provide second-line support to users and other support teams
• Manage and maintain product catalog/taxonomy attributes across internal platforms
• Modify and administer Freshdesk at the scripting/code level
• Keep technical documentation up to date: L2 articles, specifications, user guides for bug fixes and new features
• Development (50%):
• Create endpoints for the team's internal platforms and tools to streamline manual L3 tasks
• Fix bugs and handle small development tasks across the team's product scope (PHP and/or .NET)
• Build internal support tools
• Develop AI-powered tools for Support (MCP projects)
• Contribute ideas and prototypes for applying AI to support processes

• 30-minute HR Screen with a Veepeeᵀᵉᶜʰ Recruiter
• General Technical exchange
• Technical exchange with a tech lead
• Team Interview