Solution Architect / Senior Solution Architect, Salesforce

• 5+ years of shown experience in enterprise-level projects using both waterfall and agile software development methodologies throughout the whole life cycle with repeated and known work
• Extensive experience with configuration and customization on the Salesforce platform a must
• Authority level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes
• Experience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designs
• Experience in detailing business processes and wire-framing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designs
• Hands-on technical experience with Service Cloud, OmniStudio and Public Sector (PSS) is required
• Strong presentation skills; able to optimally present a point of view and clearly articulate the rationale to a variety of customers
• Meticulous individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
• Strong communication skills, both written and verbal; able to effectively develop materials that are appropriate for the audience
• Must be a standout colleague as demonstrated through a customer qualification of a large scale/enterprise implementation with multiple work streams
• A great listener with the ability to connect with people in diverse roles
• Resourceful and entrepreneurial thinker who can work through and solve problems
• Possible travel of about 25%, but exact travel requirements will vary based on customer
• Degree or equivalent relevant experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
• Experience working with clients within the Public Sector industry
• Experience working with Salesforce GovCloud or GovCloud Plus
• This candidate must be a U.S. citizen (U.S. born or naturalized) and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position
• Ability to acquire Public Trust Security Clearance (or higher)
• Any type of previous or current successful adjudications on HSPD-12 or other types of federal security clearances is a plus
• This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position

Desirable

• The Solution Architect leads one or more workstreams in sophisticated enterprise customer engagements, partnering with key collaborators to drive and achieve the vision while completing key deliverables
• They serve as hands-on advisors, using strong communication skills, solution and/or technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their client’s business to deliver customer return on investment
• Solution Architects are strong presenters and facilitators that are able to co-create the vision and own the execution with the customer as well as acquire customer acceptance of the delivered solution
• They are capable of driving difficult conversations and removing roadblocks to implement the business strategies
• They are proficient at analyzing issues and obstacles to resolve root cause, and can identify appropriate corrective action
• They connect with technical and business customers from all levels through C-suite
• On a day to day basis, they interact with customer product owner, business process owner and technical resources to understand requirements, analyze information, and craft comprehensive solutions
• They also show a strong understanding of typical business challenges or common objectives faced by customers within the industry
• Solution Architects are stewards of the Professional Services Methodology and use their networks to ensure that standard processes are followed
• They engage with Customer Success and Product teams to ensure the solutions are driving the most effective achievement of the value objectives
• Solution Architects supply to thought leadership and standard methodologies by engaging with the cloud-specific practices teams
• They will chip in both internally in their Community and externally in the marketplace
• Global Public Sector
• State & Local / Education (SL/ED) – Partner with state governments, municipalities, counties, and K-12/higher education institutions to modernize legacy systems and enhance constituent engagement, requiring understanding of diverse regulatory environments and budget cycles across jurisdictions
• Non-Governmental Organizations (NGO) – Support mission-driven NGOs, nonprofits, and international development organizations in leveraging technology to maximize social impact and operational efficiency, requiring passion for social good and experience with grant-funded programs
• Salesforce Professional Services is looking for a Solution Architect. As a Solution Architect, you will be serving as a strategic advisor and Salesforce product and platform authority to the company’s largest, most sophisticated enterprise customers. Here are some salient responsibilities the role entails -
• Serve as a trusted advisor to the client
• Identify and lead internal critical initiatives to grow the consulting practice; serve as an active contributor to the community’s overall knowledge base and expertise
• Guide customers and colleagues in rationalizing and deploying new technologies that drive increased business value
• Work collaboratively and having very strong communications skills, especially in instructing sophisticated concepts, and creative, prescriptive thinking across various levels of a client organization
• Identify and proactively lead risk areas and commit to seeing an issue through to complete resolution
• Handle customer expectations; negotiate solutions to sophisticated problems with both the customer and third-party partners
• Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward
• Drive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platform

• End Date: November 30, 2026
• Applications for this position will be accepted on an ongoing basis