Training and Enablement Program Manager, Invoca
$94-115k
+ Stock options + Bonus potential
Conversation analytics software to grow revenue
Job no longer available
Conversation analytics software to grow revenue
201-500 employees
Job no longer available
$94-115k
+ Stock options + Bonus potential
201-500 employees
Company mission
To enable revenue team to connect paid media investments to business outcomes, improve digital engagement, and convert more leads into sales.
Role
Who you are
- The ideal candidate thrives on organization, cross-functional collaboration, and building structure that scales —making sure the right things happen at the right time
- 5+ years of experience in enablement, training operations, program management, or a similar GTM support function — ideally in a B2B SaaS environment
- Demonstrated ability to operationalize programs and manage complex cross-functional initiatives
- Experience with LMS/CMS tools (e.g., Skilljar, WorkRamp, Highspot, Seismic)
- Familiarity with CRM and GTM systems (Salesforce, Salesloft, Gong, ZoomInfo)
- Advanced organizational and project management skills — comfortable managing multiple moving parts under tight timelines
- Strong analytical skills and attention to detail; able to interpret data and translate insights into action
- Exceptional communication and relationship-building skills across all levels of the organization
- Bias for action — self-starter with a “get it done” mentality and strong ownership mindset
- Flexible, agile, and able to navigate ambiguity with composure
What the job involves
- Revenue Enablement works to ensure every customer-facing team is equipped to perform at a high level - consistently, confidently, and in alignment with Invoca’s strategic goals
- We deliver role-specific, outcomes-driven enablement that accelerates ramp, improves execution, and supports revenue growth and retention across the full customer lifecycle
- The Training & Enablement Program Manager serves as the operational backbone of Invoca’s Revenue Enablement function — the internal “operating system” powering scalable learning, process execution, and program delivery across GTM
- Reporting to the Director, Revenue Training & Enablement, this role drives the tactical rhythm of enablement — owning the related systems, logistics, and execution layer that keeps 200+ GTM team members trained, informed, and high-performing
- This role bridges strategy and execution, ensuring the enablement engine runs seamlessly: from onboarding orchestration and LMS content operations, to program logistics, communications, and metrics tracking
- Operationalize the enablement roadmap — translating strategy into structured workstreams, deliverables, and measurable outcomes
- Maintain the enablement calendar, including onboarding cycles, certifications, workshops, and recurring GTM programs
- Own end-to-end logistics for enablement initiatives (e.g., scheduling, communications, stakeholder coordination, reporting)
- Ensure consistent enablement delivery across Sales, Customer Success, Marketing, and Product functions
- Maintain process documentation for enablement operations — templates, checklists, workflows
- Manage the LMS and CMS ecosystems (Skilljar, Highspot, or equivalent), including content organization, tagging, version control, and access
- Partner with SMEs and managers to build and publish new content (e.g., playbooks, certifications, role-specific learning paths)
- Maintain and optimize onboarding and everboarding learning journeys across GTM roles
- Track content utilization and performance analytics to inform continuous improvement
- Own administrative processes for enablement systems — user setup, reporting, and troubleshooting
- Define and manage enablement metrics and dashboards to track participation, engagement, certification progress, and business impact
- Leverage data to identify skill gaps, training needs, and areas for reinforcement
- Report key insights to leadership and stakeholders on the impact and ROI of enablement programs
- Partner with RevOps, RevTech, and Product Marketing to align enablement efforts with evolving business needs
- Serve as the operational liaison between Enablement and the broader GTM org — ensuring clarity, consistency, and follow-through on enablement initiatives
- Support key GTM events, including annual Kickoff, Connect sessions, and enablement workshops
Our take
Invoca is an AI-powered call tracking and conversational analytics platform enabling marketing, sales, customer experience, and eCommerce teams to better understand and immediately act on information consumers share via conversations, revealing exactly which campaigns are performing and delivering high returns on investments.
The company is a market leader in AI-powered conversation intelligence, serving leading consumer brands in considered purchase industries like automotive, telecommunications, healthcare, financial services, and real estate. It has continued to add new new capabilities throughout the years since its 2008 founding, to further help brands drive more efficient marketing, faster revenue growth, and better experiences in an increasingly challenging economy.
More recently, Invoca has expanded its AI-powered revenue exeuction platform with a new no-code integrations for LinkedIn Ads and Reddit Ads, buiulding on existing support from platforms such as Facebook, Instragram, TikTok, Snapchat, and Pinterest. These additions allow marketers to directly connect social ad spend to phone calls, conversations and revenue. As pressure mounts on marketing teams to provide business impact beyond clicks and impressions, this expanded social advertising ecosystem strengthens Invoca's position as a leader in conversation intelligence and performance-driven marketing.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jun 2022
$83m
SERIES F
Oct 2019
$56m
SERIES E
Total funding: $199.8m
Company benefits
- Flexible Time Off: We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed.
- Healthcare: Invoca offers a health care program that includes medical, dental and vision coverage. There are multiple plan options to choose from so you can make the best choice for yourself, partner and family.
- Mental Well-being & Employee Assistance Program: Invoca offers well-being support on issues ranging from personal matters to everyday life topics through the WorkplaceOptions program.
- Paid Family/Medical Leave - up to six weeks 100% paid leave for baby bonding, adoption, and caring for family members, and up to twelve weeks 100% paid leave for one’s own medical leave
- Invacation (Sabbatical): We thank our long-term team members with a bonus after seven years of service.
- Wellness Subsidy: In further support of your well-being, Invoca provides a wellness subsidy that can be applied to a gym membership, fitness classes and more.
Company HQ
Santa Barbara Downtown, Santa Barbara, CA
Leadership
Gregg Johnson
(CEO)Prior to joining Invoca in 2016, Gregg spent nearly 10 years at Salesforce, while there, he held a number of roles, including VP of Product Management (Chatter) and SVP of Product Management (Marketing Cloud). He also worked as a COnsultant at Boston Consulting Group and as a Sales/Marketing Manager at Ullink.
Peter Isaacson
(CMO)Peter is also an Advisor at Folloze and ClickZ.com as well as a Contributor to Forbes Communication Council and a Member at Revenue Collective. Previously, he was the CMO at Replicant, Demandbase, and Castlight Health. He also spent nearly 14 years at Adobe Systems, working as a Senior Director of Brand Marketing, VP of WW Field Marketing, and VP of WW Education Vertical Business.
Teresa Dietrich
(CTO)Prior to joining Invoca in 2024, Teresa was the Chief Product & Technology/Community Officer at Stack Overflow. She also served as the GLobal Head of Product & Engineering at McKinsey New Ventures and as CTO at Namely.
Michael DiFilippo
(CFO)Prior to joining Inovca in 2019, Michael was the CFO & Chief Administrative Officer at AppDirector. He also served as a VP/Division CFO (SaaS Division) at Citrix.
Ben Sullivan
(CRO)Ben joined Invoca in 2017 as a Senior VP of Sales, moving into the role of Executive VP of Sales in 2021 and CRO in 2025. Prior to Invoca, he spent 8 years at ON24 as a VP of Strategic Alliances & Business Development and VP of Worldwide Sales.
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