Client Success Manager, Life360
$94-109.5k
The compensation package will also include quarterly bonuses based on target achievement and equity
More information about location
2-3 days a week in office
Location sharing app for families
Job no longer available
Location sharing app for families
201-500 employees
Job no longer available
$94-109.5k
The compensation package will also include quarterly bonuses based on target achievement and equity
More information about location
2-3 days a week in office
201-500 employees
Company mission
To simplify safety, so families can live fully.
Role
Who you are
- We are seeking a highly qualified candidate with a demonstrated track record of success in driving revenue in the agency channel, with a strong ability to establish and maintain strategic relationships with key accounts
- 2-4 years of experience as an account or media person at an advertising/creative agency, publisher, adtech, or other media property
- Interest in strategizing with and presenting to clients/agencies and building Sales skills
- Experience with analyzing data sets to extract meaningful insights and drive informed decision-making
- Exposure/usage and understanding of the digital media ecosystem and advertising technologies
- Demonstrated ability to cultivate deep relationships with clients
- Resourceful, quick-witted, and able to effectively troubleshoot internally and externally
- Ability to work in fast-paced, ever changing environments
- Knowledge of and experience with creative design, messaging, and marketing to brand
- Comfort with Google Drive, Excel, and PowerPoint a must
- Excellent written communication and presentation skills
- BA/BS required
What the job involves
- We are seeking a Client Success Manager, in our fast-growing team
- Client Success Managers are an integral part of the Sales organization and provide the foundation for rapid growth and client retention
- They work closely with brand and agency clients to determine how we can best serve their needs, capture the attention of consumers and create innovative and compelling native advertising campaigns that deliver results
- Serve as the main point of contact, owning the client relationship from insertion order receipt to campaign completion with an end-goal of client growth and retention
- Educate clients on how native advertising and the Nativo platform can contribute to campaign success, business goals and overall digital strategy
- Partner with Sales to retain and grow accounts, strategizing on upsell and incremental tactics
- Manage the campaign-launch process (IO processing, asset collection, content creation and third-party tag implementation) and client relationships
- Work cross-functionally with Content, Campaign Operations, and Analytics to deliver custom solutions, optimizations, and rich analyses to clients
- Assemble and present post-campaign reports, articulating the data story into actionable insights and future recommendations
- Assist with the development of strategy of pre-sale plans for renewal account
- Accurately identify, replicate, and document product and process enhancements
- Develop a thorough understanding of internal process, team member responsibilities,and internal timelines so services can be accurately and effectively given to clients
- KPIs:
- Ability to manage and prioritize multiple projects simultaneously
- Experience analyzing data from platforms such as DoubleClick, Atlas, MediaMind, Radian6, Google Analytics
- As an early member of the newly integrated advertising team from Life360 and Nativo, you will have agency to shape how our platform evolves to address the outcomes advertisers are seeking
- You will also be a passionate advocate for improving everyday family life and the role that brands can play to reduce friction and deliver value
- You must possess an entrepreneurial, client-centric mindset that will foster market responsiveness as agency client needs shift
- Your responsibilities will include driving the growth of existing business, identifying and cultivating new opportunities, meeting and exceeding quotas, as well as ensuring smooth cross-team collaboration to deliver client outcomes
- Your responsibilities will include driving the growth of existing business with the help of our broader team, identifying and cultivating new opportunities, while managing quotas and budgets
Our take
Life360 is a platform for families that aims to bring them closer together by helping them better sync, communicate, and stay safe.
The business is particularly focused on enabling family members and friends to share their locations with one another. In addition, Life360 offers group messaging services, and also makes it possible for users to call for roadside assistance. The platform is focused on ensuring that both family members and friends can enhance their safety and connections with one another.
Customer service advisors are available on a real-time basis, while the developers of the app have also enhanced its privacy and security features recently. After an IPO in 2019, the company has received numerous awards and is recognized as a pioneer in its field, even piloting a new driving safety feature.
Freddie
Company Specialist at Welcome to the Jungle
Insights
34% employee growth in 12 months
Glassdoor (4.1)
Trustpilot (2.5)
Company
Funding (last 2 of 7 rounds)
Oct 2018
$28m
SERIES D
Dec 2017
$18.5m
LATE VC
Total funding: $117.3m
Company values
- Be a Good Person - We have a team of high integrity people you can trust that doesn’t tolerate jerks (even if they’re brilliant).
- Be Direct With Respect - We have a culture of radical candor that prevents company politics, passive aggressiveness, or being overly nice at the expense of performance and feedback.
- Members Over Metrics - We have a company that is known for an amazing customer experience and a culture of product excellence.
- High Intensity High Impact - We have a team of passionate, driven, ambitious people who work hard and are always challenging us to do better.
Company HQ
East San Mateo, San Mateo, CA
Leadership
Chris Hulls
(CEO)Joined US Air Force aged 17. Attended UC Berkeley. Founded Life360 in 2008.
Alex Haro
(Board Member)Co-founded with Chris Hulls in 2008 - CTO until 2019. Founded mymoneykarma in January 2020.
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