Manager of Systems Engineering, Clio

• You’re an engineering leader with deep Azure experience, a passion for operational excellence, and a strong focus on reliability. You embrace SRE principles: reducing toil, automating manual tasks, managing service-level objectives (SLOs), and improving system observability
• You are equally comfortable mentoring engineers as you are engaging in technical discussions with architects and developers. You thrive in a collaborative, distributed environment and are skilled at balancing strategic vision with day-to-day operational needs
• Proven experience leading platform, SRE, or systems engineering teams
• Deep knowledge of Azure architecture, services, and IaC (Terraform preferred)
• Experience defining and tracking SLOs, SLIs, and error budgets
• Growth mindset when it comes to process improvement and new technologies, especially AI
• Knowledge of incident management and post-mortem culture in SRE environments
• Hands-on experience with CI/CD systems (Buildkite, GitHub Actions, Azure DevOps)
• Strong understanding of Kubernetes, containerization, and distributed system operations
• Experience with monitoring and observability tools (Prometheus, Grafana, Datadog, ELK)
• Solid software development skills (Python, Go, Ruby, or Bash)
• Excellent leadership, communication, and cross-functional collaboration skills

Desirable

• We are seeking a Manager, Systems Engineering to lead our Platform Team, focusing on the reliability, scalability, and efficiency of Clio’s AWS infrastructure
• The Systems Engineering Team is responsible for building and operating the cloud infrastructure and internal developer tools that power Clio products globally
• We ensure our systems are reliable, secure, and scalable, enabling engineering teams to ship software quickly and confidently. You’ll lead a distributed team of engineers, driving technical excellence while fostering a culture of resilience, automation, and continuous improvement
• Define and maintain service-level objectives (SLOs) and error budgets for production systems
• Ensure systems are highly reliable, scalable, and secure, following cloud and SRE best practices
• Partner with Development, Security, and Product Engineering teams to align infrastructure initiatives with Clio’s strategic roadmap
• Oversee incident response processes, post-mortems, and continual improvements to reduce recurrence and mitigate risk
• Drive automation and tooling to reduce manual toil across Azure environments and CI/CD pipelines
• Implement monitoring, alerting, and observability standards for production and pre-production environments
• Support CI/CD and developer productivity initiatives to improve the local development and deployment experience
• Promote a culture of blameless post-mortems, knowledge sharing, and proactive risk management