Customer Engagement Specialist, Motorola Solutions

$56.9-105.3k

+ Incentive Bonus Plans & Employee Stock Purchase Plan

Entry and Junior level

Miami

Office located in Plantation, FL

Communication software for public safety & enterprise

Open for applications

Communication software for public safety & enterprise

1001+ employees

B2BEnterpriseCyber SecurityTelecommunications

Open for applications

$56.9-105.3k

+ Incentive Bonus Plans & Employee Stock Purchase Plan

Entry and Junior level

Miami

Office located in Plantation, FL

1001+ employees

B2BEnterpriseCyber SecurityTelecommunications

Company mission

To build and connect safety and security technologies in our never-ending pursuit to keep people safer everywhere.

Job

Company

Role

Who you are

The successful candidate will have excellent communication and interpersonal skills, a strategic mindset, and a passion for improving customer relationships. This is a role that will directly impact our company's growth and success by fostering long-term customer loyalty and advocacy

What the job involves

The Customer Engagement associate will work closely with various departments, including operations, marketing, sales, and engineering, to ensure a seamless and positive customer experience
Analyze customer feedback and data to identify trends and insights
Collaborate with marketing, sales, and customer service teams
Create and manage customer loyalty programs
Monitor and report on the effectiveness of engagement initiatives
Develop and maintain customer personas
Conduct regular customer satisfaction surveys
Identify opportunities for improving the customer experience
Manage customer communication channels
Organize customer events and webinars
Develop content for customer engagement activities
Handle customer complaints and issues promptly
Track and analyze customer engagement metrics
Work with product teams to incorporate customer feedback
Develop strategies to re-engage inactive customers
Plan, organize, and initiate new processes and manage and/or update these processes
Develop business cases for new products and solutions
Collaborate with partners internally and externally to find mutually beneficial solutions
Take ownership of issues and drive resolution
Work in a cross-functional team environment partnering with Engineering, Marketing, Operations and Sales

Our take

Motorola Solutions is a leading provider of communication and software solutions tailored for public safety and enterprise sectors. Its extensive portfolio includes mission-critical radios, command center software and video security systems designed to enhance operational efficiency and safety.

The company's focus extends beyond mere hardware, as it emphasises integrated software solutions that facilitate communication and data management. This integration of hardware and software ensures clients can respond promptly and effectively to challenges.

Looking ahead, the company is focusing on integrating AI into its platforms, as well as developing its partnership with FIFA for the 2026 World Cup.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

Glassdoor (4.3)

Company

Company benefits

Flexible work models
Paid time off
Paid parental and family leave
Health care benefits
Global wellness resources
Employee assistance programs
Rotation programs
Mentor relationships
Learning and development opportunities
Retirement benefits
Employee bonuses
Stock grants & employee stock purchase plans

Company HQ

West Loop Gate, Chicago, IL

Leadership

James J. O'Connor

(Co-Founder)

Co-founded Motorola Solutions in 1999. Founder and Chairman of Chicagoland Entrepreneurial Center and 1871. They are also the Global Head of Venture Capital and Managing Director at William Blair.

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