Director of Field Marketing, Uniphore

Uniphore also provides an array of analytical tools, which enable businesses to drill down into their customer service operations, and better understand where they can deliver more effectively. A series of acquisitions, such as that of no-code customer experience platform Jacada, have contributed to further expanding its suite of offerings.

With the conversational AI space already worth billions and growing, Uniphore operates in a lucrative market, and the company has received good levels of funding in the past. Though not immune to the poor economic conditions of late, the recent acquisitions of Red Box and Hexagone demonstrate that Uniphore is still in a good position. Being named a leader in the 2022 Opus Conversational Intelligence Intelliview report will only help solidify its reputation as a leading force in the space.