Technical Customer Support Specialist, EliseAI
$65-85k
Equity in the company in the form of stock options
Agentic AI for housing & healthcare
Job no longer available
Agentic AI for housing & healthcare
501-1000 employees
Job no longer available
$65-85k
Equity in the company in the form of stock options
501-1000 employees
Company mission
To improve business efficiency without sacrificing human connection, and to make quality housing more accessible.
Role
Who you are
- 1+ years in a Customer Support Specialist position or an equivalent role
- Experience with support software and CRMs (e.g., Zendesk, Salesforce)
- Demonstrated technical proficiency such as a computer science degree, bootcamp certificate, or previous work experience
- Bias towards data-driven decision-making and analytical skills
- Strong written and verbal communication skills
- Experience in a customer facing role
- Willing to work in person at NYC headquarters with your team 4-5 days per week
Desirable
- Computer Science degree, bootcamp certificate, or equivalent
- Experience building your own projects using low code / no code tools such as Retool or Airtable
- Advanced knowledge of Google Sheets or Excel
- Familiarity with DataDog or other similar event logging software
- Familiarity with Postman or other API testing tools
- Familiarity with Mode
- Experience writing SQL queries
What the job involves
- EliseAI’s Customer Support team are subject matter experts responsible for solving issues and answering questions for our customers
- Our Technical Support Specialists possess in-depth system knowledge on our individual client configurations and systems and configuration data access
- The Support team works with other internal teams to troubleshoot customer issues and ensure the best possible customer experience
- Deeply understand our systems, customers, and how they work best together
- How we onboard clients and translate their preferences into our system’s settings
- How our integrations work with client email, calendar, CRM, and property management systems
- How our clients’ businesses work and how issues they report impact their operations
- Provide excellent, customer-obsessed support to our clients
- Quickly, clearly, and professionally communicate with clients to understand their issues, reproduction steps, and the business impact they’re causing
- Resolve issues by providing empathetic, over-the-top, extra-mile customer service
- Prioritize your time according to the impact of the issue on our clients’ businesses
- Advise clients on best practices for configuring and interacting with their AI Assistant
- Investigate and document bugs
- Investigate the root cause and impact of issues using SQL queries, logs, and other sources of data
- Write highly effective ClickUp tickets that provide clear descriptions of the issue, how to reproduce the issue, the business impact the issue is having, and relevant documents that will help prioritize the issue and quickly solve it
- Communicate bug fixes to our clients, confirm the issue is solved, and share these updates with your team members
Our take
Technology that enables contactless human interaction has thrived in recent years, greatly impacting industries such as real estate and healthcare. EliseAI, previously known as MeetElise, supplies AI agents for real estate and healthcare, enabling these industries to better serve and communicate with the public.
The company began by targeting the real estate industry with an AI-powered leasing agent software. Its machine learning capabilities fill communication gaps between agents and clients, in addition to providing mixed reality solutions for digital property viewings. The success of this venture saw 60% of the top 50 real estate businesses in the US use EliseAI, whilst 30 million residents and prospective customers have had conversations with the AI.
In 2025, ElisAI raised $250 million in funding that supported its expansion into the healthcare sector, with funds being invested in product innovation and the growth of its team across its offices. The valuation that accompanied this funding was double the last, showcasing the company's impressive trajectory so far.
Freddie
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Aug 2025
$250m
SERIES E
Aug 2024
$75m
SERIES D
Total funding: $391.9m
Company benefits
- Equity
- Medical, Dental and Vision premiums covered at 100%
- FSA & HSA plans
- Commuter benefits
- 401k
- Long & short-term disability, and life insurance
- Unlimited PTO
- Up to 12 weeks fully paid parental leave
- Flexible hours
- Paid lunch
- Development opportunities
- Fitness stipend
- Social events
Company HQ
Midtown South, New York, NY
Leadership
Minna Song
(CEO & Co-Founder)Majored in Computer Science at MIT, and studied at the University of Cambridge. Interned at Microsoft and then co-founded Influencers Required in 2014.
Stoyan Stoyanov
(CTO & Co-Founder)Studied Computer Science at the University of Cambridge, graduating in 2014. Co-founded Influencers Required with Minna.
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