Software Engineer, Assembled
Product, Frontend-Leaning
$140-210k
+ Equity
Customer support workforce management platform
Be an early applicant
Customer support workforce management platform
101-200 employees
Be an early applicant
$140-210k
+ Equity
101-200 employees
Company mission
To elevate customer support through AI-powered software that makes life easier for customers and employees.
Role
Who you are
- 4+ years of software engineering experience building and shipping production software
- Strong full-stack engineering skills, with the ability to comfortably move between frontend, backend, APIs, databases, and infrastructure
- Exceptional frontend engineering fundamentals, including experience building large React applications and making sound decisions around architecture, performance, maintainability, and developer experience
- A strong product mindset and track record of owning customer-facing features from idea through launch
- Experience partnering closely with product managers and designers to turn ambiguous problems into polished user experiences
- Strong communication skills, both written and verbal
- Bias toward ownership and shipping, especially in fast-moving environments where priorities evolve quickly
- Experience using AI coding agents in your daily workflow and excitement about how AI is changing software development
- We know great candidates don’t always meet every requirement listed in a job description. If the role excites you and you believe you can make an impact at Assembled, we encourage you to apply
Desirable
- Experience with our full stack: TypeScript, React, Storybook, and data visualization libraries such as Visx, D3, Chart.js, or similar
- Experience improving frontend performance, application architecture, build systems, or developer experience at scale
- Experience working on B2B SaaS, operational software, support tooling, or workflow-heavy products
What the job involves
- We're looking for a full-stack product engineer with deep frontend expertise
- You'll work across the stack to ship customer-facing product experiences, from polished interfaces to the backend systems, APIs, and AI-powered workflows that power them
- You'll partner closely with product and design, move quickly from idea to production, and help shape both what we build and how we build it
- We're looking for a product-minded engineer who can own outcomes end-to-end, but who also brings strong frontend engineering fundamentals, exceptional product instincts, and a high bar for user experience
- Build product experiences end to end — Own customer-facing features from concept through production across frontend, backend, APIs, data models, and AI-powered workflows
- Lead frontend implementation for complex products — Build intuitive, performant user experiences while bringing strong judgment around frontend architecture, state management, and application design
- Strengthen our frontend foundations — Improve performance, maintainability, developer experience, and technical quality across our React application. Drive major upgrades and architectural improvements when needed
- Create reusable systems and patterns — Build thoughtful abstractions, components, and frameworks that help the team move faster without sacrificing product quality
- Partner deeply with product and design — Turn ambiguous customer problems into elegant product experiences and iterate quickly based on customer feedback
- Shape the future of AI-assisted software development — Evaluate, experiment with, and operationalize AI coding agents and development workflows. Help us determine how engineers and AI work together to build products faster, with higher quality, and greater leverage
Our take
Assembled's platform helps companies manage and scale their customer support services. Customer service management is just one of the many areas that are being overhauled by digital transformation. Assembled helps streamline cumbersome and error-prone customer support processes - such as planning support rosters, forecasting demand, and evaluating team performance.
Assembled already counts companies like Zoom, GoFundMe and Stripe on its customer books, and finds huge opportunity in key industries like eCommerce and food deliveries that have been seeing massive digital overhauls.
Having received significant investment, the company seems set on continued growth, with funds cited to support product development as well as help launch its CX Scholars initiative. This will commit a percentage of revenue to continuing education for support workers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2022
$51m
SERIES B
Mar 2021
$16.6m
SERIES A
Total funding: $70.7m
Company benefits
- Competitive compensation and equity: All Assemblers are encouraged to act like owners. We’re building the best team, and our compensation packages reflect that.
- Comprehensive insurance and 401(k): Between our 401(k) plan and coverage for health, dental, vision, and more, Assemblers don’t have to worry about the future.
- Employment sponsorship opportunities: We proudly sponsor employment visas for candidates who require visa sponsorship to work in the United States.
- Stipends for wellness and development: Assemblers get monthly stipends for things like gym memberships and continued learning and development.
- Flexible work arrangements: We love to see each other in person but we also like options. Remote employees get a one-time credit to improve their home office.
- Office perks: Coming into the office has its perks, like catered lunches 5× per week, hanging out with our awesome teammates (and their dogs!), and the good snacks.
Company HQ
Mission District, San Francisco, CA
Leadership
Ryan Wang
(Co-Founder & CEO)Previously, Ryan was a Software Engineer at Stripe for nearly 4 years. Prior to that, he was a Senior Consultant at The Greatest Good.
John Wang
(Co-Founder & CTO)Previously, John co-founded Zinc.io where he served as the Chief Engineer for 4 years. He also worked at a Software Engineer at Stripe, 37signals, and Palantir Technologies.
Share this job
View 24 more jobs at Assembled