Omni Channel Agent, Fi

PST

$50-65k

This position is also eligible for equity compensation

Junior level

Remote from US

More information about location

Smart dog collars

Job no longer available

Smart dog collars

501-1000 employees

B2CRetailPetsConsumer Goods

Job no longer available

$50-65k

This position is also eligible for equity compensation

Junior level

Remote from US

More information about location

501-1000 employees

B2CRetailPetsConsumer Goods

Company mission

To translate everything we've always wished our dogs could tell us, so we have peace of mind knowing they're as safe and healthy as possible.

Job

Company

Role

Who you are

At least 1+ years of experience working directly with customers in a CX team
Strong writing and communication skills
Previous experience providing customer service and problem-solving over phone, email, and chat
Loves dogs (if you have one, bring it to the office, if you hate dogs, please don’t apply)
Bonus points for familiarity with Zendesk

What the job involves

As one of our customer success agents, you will work closely with customers to develop relationships that promote retention and loyalty
This role is for either our Wednesday - Sunday or Saturday - Wednesday shift schedule. We are looking for team members in the PST time zone

Our take

For a long time, dog collars and leashes have remained largely unchanged. Fi was set up by a product team drawn from the ranks of Uber, Square, and Google to disrupt the stagnant dog collar space.

Fi's smart collars include tracking and monitoring features that give owners peace-of-mind. They can monitor, for example, the sleep and health of their furry friends. Plus, real-time escape notifications have already saved the lives of dogs.

With a tracking range that far exceeds that of its competitors, the company has seen promising levels of adoption for its collars. Fi continues to innovate, for example with the launch of the Fi Series 3+ which is the world's first AI-powered smart dog collar.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

30% employee growth in 12 months

Glassdoor (4.3)

Company

Funding (last 2 of 4 rounds)

Feb 2021

$30m

SERIES B

Oct 2019

$7.1m

SERIES A

Total funding: $41.9m

Company benefits

Flexible PTO
Full medical, dental, and vision insurance
Free access to One Medical, Kindbody, and Talkspace
BarkBack Program ($500 annual donation to a dog charity of your choice)
Free Fi Membership for your furry best friend(s)
Gifting program to share the Fi magic with loved ones

Company HQ

NoHo, New York, NY

Leadership

Jonathan Bensamoun

(CEO & Co-founder)

Previously worked as VP Product & Engineering at ShopKeep, and was a Product Manager at Square.

Loren Kirkby

(CTO & Co-founder)

Previously worked as Lead Engineer at DivX, and was Chief Architect at Dropcam (acquired by Google's Nest Labs).

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