Junior Customer Success Manager, Livestorm
€37-44k
Web-based video conference platform
Job no longer available
Web-based video conference platform
101-200 employees
Job no longer available
€37-44k
101-200 employees
Company mission
To build powerful video engagement strategies.
Role
Who you are
- 2+ years of experience in Customer Success, Consulting, or any other client-facing role
- Fluent in French and English (written and spoken)
- Experience in SaaS/tech industry
- Excellent organizational and communication skills, with creativity in developing engagement strategies that work at scale
- Experience with a technical product or with webinars is a big plus
- Strong ability to build comprehensive account knowledge and effectively communicate key information to support customers at scale
- Good technical aptitude with the ability to work with customer playbooks, leveraging AI tools and automation to scale Customer Success operations efficiently within your portfolio (mastering Planhat or a CSM tool is a plus)
- Flexible and agile in adapting to quick changes in a fast-paced environment
- The ability to work individually and collaborate within a team environment to achieve set goals: you are a team player
- Exceptional verbal and written communication skills
- Love putting the customer at the center of your day
- Your key assets: Accountability, Operational agility, Creativity
- So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come to work every day
What the job involves
- Livestorm’s CSM team is a group of dynamic and client-driven professionals who play a key role in the onboarding and retention of Livestorm’s Enterprise accounts
- As we continue to establish ourselves as a market leader in the video communication market and build long-term partnerships with our clients, we are looking to expand our team and bring on an experienced Customer Success professional who will be in charge of onboarding, retaining and nurturing our customer portfolio
- We work alongside the Account Management team to drive adoption, user engagement and account growth
- You will report to our CSM Manager, and will closely collaborate with all our teams (Marketing, Sales, Customer Care, Product, and Finance) to drive maximum value and success with existing customers
- Manage a large number of Livestorm Enterprise customers, ensuring revenue growth and customer retention at scale
- Serve as the primary point of contact for your accounts, building trusted relationships efficiently across the given volume of customers
- Drive customer onboarding and product adoption through streamlined processes and scalable approaches
- Proactively identify and address churn risks across your portfolio using data-driven insights and automated workflows
- Leverage creative solutions, tools, and automation to engage customers effectively and deliver value at scale, with a strong focus on mastering AI-powered workflows to enhance efficiency
- Use a data-driven approach to monitor account health, prioritize outreach, and execute retention strategies across your book of customers
- Collaborate with Sales and Customer Care teams to ensure a seamless and efficient customer experience
- Gather and relay actionable customer feedback to the Product team to inform product improvements
- Work closely with Account Managers to understand customer needs and identify opportunities for engagement
- Continuously optimize and scale your customer success processes to maximize portfolio effectiveness and impact
Our take
Livestorm is an all-in-one webinar platform designed to help businesses organise and host online events. Its a handy tool for teams to have, as it simplifies everything from product demos to marketing events to online training.
On top of this, the platform accommodates both small meetings and large-scale webinars, supporting up to thousands of attendees. And with its browser-based system, it ensures easy access for users as well as its integration with CRM and marketing tools streamlining event management for businesses.
With over 5,000 customers worldwide and an impressive x3 ROI in its first three years, Livestorm is in a great position for even more success. It is also trusted by big names like Revolut, Notion, and the NHS, highlighting the company's reliability and ability to meet the needs of both startups and large enterprises.
Steph
Company Specialist at Welcome to the Jungle
Insights
-20% employee growth in 12 months
Company
Funding (2 rounds)
Nov 2020
$30m
SERIES B
Sep 2019
$5.4m
SERIES A
Total funding: $35.4m
Company benefits
- 100% remote with a work-from-anywhere policy
- Offsite once a year
- Teambuildings twice a year
- Afterworks and online events once a month
- Coworking space: The coworking space is covered up to €350 or $350 including VAT per month
- Take care of yourself (with Moka.care)
- Paid day off for your birthday
- Days off donation policy to support each other in case of difficult times
- Learning & Development program: You have access to learning classes on Udemy for Business. You have a budget of €750 or $750 per year for learning & development that can be used for training, conferences, books…
- Additional equipment: After the validation of your first 6 months, you can benefit from €1,000 or $1,000 to equip yourself for remote work
Company HQ
Porte-Saint-Martin, Paris, France
Leadership
Gilles Bertaux
(Co-Founder & CEO)Completed a Masters in Computer Science at HETIC. Also interned as a strategy consultant, designer and growth hacker at multiple Parisian tech companies before co-founding Livestorm in 2016.
Robin Lambert
(Co-Founder & CPO)Completed a Masters in Computer Science at HETIC. Also worked as a Product Manager and Product Designer before co-founding Livestorm in 2016.
Tom Forlini
(Co-Founder & CTO)Completed a Masters in Computer Science at HETIC. Also interned as a BackEnd Developer at multiple startups before co-founding Livestorm.
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