Agent Development Strategist, Sierra
£140-235k
Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies
Building and managing conversational AI agents for customer experiences
Open for applications
Building and managing conversational AI agents for customer experiences
201-500 employees
Open for applications
£140-235k
Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies
201-500 employees
Company mission
To help businesses build better, more human customer experiences with AI.
Role
Who you are
- Outstanding Communication Skills: Excellent verbal and written communication skills to convey complex technical information to non-technical stakeholders, fostering collaboration and driving projects forward with clarity
- Technical Expertise: Strong understanding of software development, product management and engineering principles, enabling you to act as a strategic partner to customers and internal teams as we turn visionary ideas into agents
- Problem-Solving and Analytical Skills: Strong analytical and critical thinking skills to grasp complex concepts, and to identify risks and issues, develop mitigation strategies, and handle unexpected challenges across customer relationships and products
- Leadership and Team Management: Proven ability to manage multiple projects simultaneously, leading and inspiring teams to deliver innovative ideas and exceptional agents
- Foundational Expertise:
- Degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience that demonstrates comparable expertise
- MBA or comparable experience at the intersection of technology and operations is a strong plus
What the job involves
- As a member of our Agent Strategist function at Sierra, you will be responsible for partnering with our Agent Product Managers and Agent Engineers to scope, build, and ship AI agents that handle thousands of customer conversations a day
- You’ll play a central role in agent development, combining product strategy, conversational design, and customer insight to bring high-quality agents to life
- Be a trusted advisor to our customers and drive their AI strategies
- Build, design and refine conversational AI agents, gaining direct exposure to how these products are developed and improved
- Drive execution and delivery of multiple complex, high-visibility agent development projects
- Coordinate across technical and non-technical stakeholders through the full agent development lifecycle process
- Ensure clear communication across all stakeholders while developing strong relationships
- Contribute data-driven, strategic insights to customers and internal team decisions
Salary benchmarks
Our take
Sierra is helping businesses give their customers better, more human support with AI. Its AI agents are always available - day or night, in any language, and on any channel. It's their natural and thoughtful interactions which help these agents stand out; it's not just fast answers but smart, on-brand conversations that actually feel like someone's listening.
Big names like Sonos, WeightWatchers, and SiriusXM already trust Sierra to handle millions of customer interactions too. And it's easy to see why. In a world where customer service often feels robotic or frustrating, Sierra is flipping that script. As AI continues to shape the way we connect and solve problems, Sierra is showing what it looks like when that technology is built with care and a focus on people.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Sep 2025
$350m
LATE VC
Oct 2024
$175m
EARLY VC
Total funding: $635m
Company benefits
- Flexible (Unlimited) Paid Time Off
- Medical, Dental, and Vision benefits for you and your family
- Life Insurance and Disability Benefits
- Retirement Plan (e.g., 401K, pension) with Sierra match
- Parental Leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary Benefit Stipend giving people the ability to spend where it matters most
Company values
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers' business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We value good taste. When we notice something isn't right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don't have the luxury of patience. We play to win. We care about our product being the best, and when it isn't, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We strive to be the best technology company for parents. We support and respect each other, and we celebrate each other's personal and professional achievements.
Company HQ
SOMA, San Francisco, CA
Leadership
Bret Taylor
(Co-Founder)Bret is also a Chairman of the Board at OpenAI. Prior to co-founding Sierra, he spent over 6 years at Salesforce, joining as the CEO of Quip and ultimately becoming co-CEO of the company.
Clay Bavor
(Co-Founder)Prior to Sierra, Clay spent over 18 years at Google, joining in 2005 as an Associate Product Manager before working his way up to the ranks to ultimately serve as a VP of Labs before leaving in 2023.
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