Chief of Staff, TravelPerk
Customer Care
Offers equity
3-5 days a week in office
Corporate travel platform
Job no longer available
Corporate travel platform
1001+ employees
Job no longer available
Offers equity
3-5 days a week in office
1001+ employees
Company mission
To connect people in real life in the most enjoyable and sustainable way possible.
Role
Who you are
- 3+ years experience working in a top consulting firm and 1+ years experience in a high-growth global technology company is ideal. You speak and write clearly and effectively. You understand how to articulate your ideas in visual (slides) and verbally to a wide variety of stakeholders from CXO to company all-hands
- Analytical. You have a proven background breaking down complex problems and presenting data-informed solutions. When asked why, you can tie it back to the bottom line and the impact it will ultimately drive
- Strong stakeholder management. Ability to create trust and collaborate across different levels of stakeholders
- Strong organisational & planning skills, ability to deal with ambiguity, and you can ruthlessly prioritise. You learn quickly. When necessary you can self educate on complex topics in a matter of days
- You take extreme ownership and are highly reliable in your delivery and communication
- Ability to move quickly and independently: navigating ambiguity while earning trust through delivery
- Excellent judgment and prioritization: you know when to escalate, when to solve, and when to say no
- Operational instincts: you’re not afraid to go deep, ask uncomfortable questions, or challenge assumptions
What the job involves
- The position of Chief of Staff in Customer Care is a critical role with high visibility within the Customer Care (CC) department. You will actively support the CC leadership team, overseeing executive routines and communication across business units towards strategic company goals
- This role will report directly to the VP of Customer Care and you’ll act as the right hand of the Customer Care Leadership Team on the most strategic topics across the department, focusing on the exploration and analysis of ideas. This is an incredible opportunity to help shape our future
- Have a deep understanding of our business and the Customer Care operations (core metrics, operations) to provide recommendations to the CC LT
- Deep dive into business areas within Customer Care to identify challenges, bottlenecks, opportunities, etc
- Be an owner and data driven person that can challenge the status quo, and can channel what needs attention by the VP of CC
- Own end-to-end strategic and operational projects collaborating with other core functions outside of CC and external stakeholders
- Ensure smooth BaU: organize information briefings, reports, presentations for the CCLT, running key dashboard meetings for CC (whilst ensuring the data is accurate and meaningful)
- Support weekly/monthly CC Leadership Team meetings - prepare the agenda, take notes, assign action items, follow up and hold owners accountable for rolling our key initiatives & decisions
- You will be responsible for preparing all the required material for the Bi-weekly operational meeting (SitRep), which requires you to have a deep understanding of the internal operation
- Monitor the department’s progress, project milestones across separate units and identify areas for improvement as well as topics that require the attention of you and/or the CC Leadership Team
- Build & develop relationships: Collaborate with other functional areas (BizOps, Product, Partnerships, Sales, People Operations, Legal, Finance etc.) to ensure right velocity in implementing initiatives
Our take
Although business travellers are often at the forefront of driving company growth, booking travel is typically a logistical nightmare as corporate travel tools are underdeveloped and stuck way in the past. TravelPerk has built a platform free from micromanagement, creating an experience that puts business travellers first.
TravelPerk's number of active users has grown year on year. Further, as well as more customers using the platform, those on it are using it more regularly. This is a clear signal that TravelPerk has a product market fit and is in scaling mode. The company has more than 2,000 customers, including scaleups like Revolut, Farfetch and Beyond Meat.
According to TravelPerk, its unit economics are strong already, which puts it in a strong position to grow without diluting itself too much through investment. The company is still innovating and said it is planning to release more products that will give the business traveller more freedom and flexibility than ever before. Its new Edinburgh hub and partnership with fintech unicorn Pleo, TravelPerk is undoubtedly committing to a period of scaling. Exemplifying this is its Series D funding of $104 million awarded in January 2024, which will boost TravelPerk's AI and automation capabilities to aid its growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 10 rounds)
Jan 2025
$200m
SERIES E
Jan 2024
$104m
SERIES D
Total funding: $659m
Company benefits
- Stock options in the company
- Great healthcare benefits, including private healthcare and wellness programs
- Beautiful office with different spaces for every mood
- Fully stocked kitchen loaded with healthy food, snacks, and coffee
- Generous vacation time and flexible working hours
- The finest tech and anything else you need to do your best work
Company values
- We are owners
- Impact over effort
- A 7* experience
- We are a team
- Be a good person
Company HQ
El Parc i la Llacuna del Poblenou, Barcelona, Spain
Articles
Leadership
Avi Meir
(CEO)Founded Hotel Ninjas (hotel software) acquired 2 years later by Booking.com. Previously VP of budgetplaces.com (marketplace for hotels).
People progressing
Initially joined the TravelPerk team in 2020 as a Data Analyst before becoming a Senior Data Analyst in 2021 and a Data Analytics Manager in 2022.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
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Diversity, Equity & Inclusion at TravelPerk
Felicia Norman-Williams (VP People)
- We have created the Perk Promise: our commitment to ensuring our people live their best life, do their best work and fulfil their potential in a community where they feel like they belong. This forms part of our Belonging philosophy, centred on creating an inclusive workplace.
- Beyond nationality and gender, we embrace various forms of diversity. Our hiring processes and language are inclusive, encouraging all candidates to apply. We follow a meritocratic approach in rewarding the right behaviours and performance.
- In our Tech department, we're dedicated to supporting women in tech. We’ve launched the TravelPerk Academy in partnership with All Women, promoting equal opportunities. Our first graduates include five talented women who became our Software Engineers. We also have a 'Women in Builders' community, which provides a safe space for women in tech to learn and share together. We run workshops on product diversity, inclusion, and unconscious bias for the Builders team.
- Through these efforts, we cultivate a diverse, inclusive organisation where every individual can excel, contributing to our shared success
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