Sales Engineer, Zowie

Salary not provided

Salesforce

Zendesk

Junior and Mid level

Remote from Europe, UK

AI-powered customer service for online stores

Job no longer available

AI-powered customer service for online stores

101-200 employees

B2BArtificial IntelligenceEnterpriseCustomer serviceSaaS

Job no longer available

Salary not provided

Salesforce

Zendesk

Junior and Mid level

Remote from Europe, UK

101-200 employees

B2BArtificial IntelligenceEnterpriseCustomer serviceSaaS

Company mission

Zowie’s mission is to recreate offline shopping experiences online and reimagine digital customer service.

Job

Company

Role

Who you are

2-3 years of pre-sales engineering, and/or strategy/management/technology consulting experience
Strong communicator and storyteller with a proven track record of helping customers meet their business objectives
Working knowledge of APIs and a common understanding of SaaS platforms (e.g. Shopify, Salesforce, Zendesk, Gorgias, etc.)
Experience working and collaborating with Engineering and Product teams to provide ongoing feedback on how our product is being used and how it can be improved
Technically and analytically curious, where you demonstrate the ability to be a perpetual learner and love to make new discoveries and improve the status quo
Reliable and resilient team player to deliver on your commitments in a fast-paced environment

What the job involves

Lead discovery sessions and demos with customer support and ecommerce teams to uncover requirements and challenges and identify opportunities in their businesses
Deliver concise, compelling, value-based presentations (product demos, technical assessments, etc.) to all levels of an organization, including C-suite
Build custom product demonstrations that integrate into the client’s pre-existing tech stack and capture the long-term value of Zowie’s strategy
Support the Sales team in meeting quarterly revenue goals while working as a part of the extended team on larger, more strategic opportunities with multiple resources from Product and Engineering
Play a lead role in documenting the technical needs and what has been promised in the pre-sales process within SOW’s and internal handovers to properly set up our CS team for successful implementation and partnership with the customer

Our take

Customer service tickets tend to fall into the same few buckets — returns, refunds or quality control questions. Not only are these repetitive, but it leaves little time for customer engagement on more complex requests.

Zowie is an attempt to automate much of that repetitive work. The technology automates 30% of customer service inquiries like “Where is my package”, “How to change my shipping address”, or “How do I make a return”.

The startup is now focused on leveraging the volume of interactions from its impressive customer base to train models that can deliver actionable insights for its customers. That way, its clients can not only reduce customer service costs, but identify new opportunities in its business.

The startup’s biggest challenge will be facing off intense competition in the chatbot-customer service space. However, while most of these players have parity on features, few have been able to compete with Zowie’s impressively quick setup speed, winning it major market share amongst startups and other fast-moving internet businesses.

Freddie

Company Specialist at Welcome to the Jungle

Company

Funding (last 2 of 4 rounds)

May 2022

$14m

SERIES A

Jan 2022

$5m

SEED

Total funding: $20.2m

Company benefits

👉 Employee Stock Option Plan (ESOP). You’re a part of our company’s future success
👉 Unlimited paid time off. We trust each other and don’t count days
👉 Great company offsites. We spend time together in person to strengthen our team
👉 Health benefits. We offer a competitive health insurance package

Company HQ

Civic Center, New York, NY

Leadership

Matt Ciolek

(CPTO & Co-Founder)

Previously CTO & Co-Founder at codeheroes.

Maja Schaefer

(CEO & Co-Founder)

Previously CEO & Co-Founder of codeheroes. Before that worked as a software developer in a variety of roles including at IBM.

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