Customer Success Manager, Qualia
Resware
$90-110k
+ Equity
Digital real estate closing platform and settlement software
Open for applications
Digital real estate closing platform and settlement software
501-1000 employees
Open for applications
$90-110k
+ Equity
501-1000 employees
Company mission
To create a secure, seamless home buying experience for all.
Role
Who you are
- As Qualia embarks on its next phase of growth, we are seeking an experienced Customer Success Manager who has worked on large, high value accounts
- You really care about your customers and are there to actively listen to their questions and be resourceful in working with our team to provide timely answers
- You thrive on understanding their business and helping to identify ways that they can improve it through using our enterprise software and our services
- You’re comfortable conducting business reviews with executives and their teams and have a flair for communications – breaking down challenges into digestible (and solvable!) chunks
- Experience as a CSM, Account Director, Account Manager, or Key Account Manager
- Ability to drive revenue from top accounts through a consultative, relationship-driven sales approach
- Good listener who can understand customer needs and communicate Resware’s value proposition
- Ambitious, enthusiastic, tenacious, and a top-performer with a track record of consistently exceeding goals
- Demonstrable work with and influence of key stakeholders at all levels of an organization, including executive and C-level
- Excellent written and verbal communication skills
- Proven ability to juggle multiple accounts at a time, while maintaining attention to detail
- Experience working with complex Enterprise software for large complex accounts
- Experience, knowledge, and opinions in the Real Estate Title Insurance industry or with the Resware product is a plus
- Solid experience with CRM software (e.g. Salesforce, Zoho, or HubSpot) and productivity software (Microsoft Office or Google G-Suite)
What the job involves
- This person will help fuel our continued success and provide value to the customers of our robust, yet customizable Resware product
- The CSM is ultimately responsible for assigned customers’ success and happiness with Resware and driving the retention and growth of these accounts
- Your responsibilities include developing strong relationships with prospects and customers, connecting with key business executives and stakeholders, and being an advocate for the customer internally and with partners/vendors
- Build and maintain strong, long-lasting client relationships through being a trusted guide and valued collaborator
- Keep current on our evolving solutions and identify opportunities for your assigned customers to improve their business (and our revenue)
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Predict, track and report on account metrics (e.g. customer satisfaction, quarterly/annual revenue)
- Assist in the negotiation of contracts and service agreements to achieve profitability targets
- Deftly and elegantly deal with periodic challenging client requests and issue escalations
Our take
For real estate agents, closing on a property involves a complex set of multiple transactions and endless paperwork, which can risk confusing and frustrating the buyer. The real estate industry has been slow to innovate and leverage technology to create a more streamlined experience, compared to industries such as retail.
Qualia is the first end-to-end online real estate closing platform. Its suite of products brings together homebuyers and sellers, lenders, title & escrow agents, and real estate agents onto one secure, remote platform. Since launching in 2015, over half a million real estate professionals have used Qualia for their clients.
Although fully digital real estate closings still account for only a small fraction of overall closings, the company is focused on enabling all existing participants to digitize — and eventually the entire industry. According to Qualia, it’s the only way to get enough scale to actually move the process forward.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-17% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Apr 2021
$40m
LATE VC
Dec 2020
$65m
SERIES D
Total funding: $211.6m
Company benefits
- Comprehensive health plans
- 401k program
- Commuter benefits
- Parental leave
- Flexible time off
Company HQ
The East Cut, San Francisco, CA
Leadership
Nate Baker
(Co-Founder & CEO)Previous CEO and Founder of Nebu, and Founder and Board Member of Fractal Software.
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