Customer Growth Account Executive, Intercom
More information about location
The modern customer communications platform
Job no longer available
The modern customer communications platform
1001+ employees
Job no longer available
More information about location
1001+ employees
Company mission
Intercom's mission is to make internet business personal.
Role
Who you are
- 1+ years of SaaS experience selling and closing similar products
- Strong sales instincts and track record hitting and exceeding quota
- Exceptional written and verbal communication
- Experience multithreading in an organization
- Ability to navigate complex deal cycles (legal procurement)
- Exhibits a growth mindset, intellectual curiosity, and ambition
What the job involves
- As a Customer Growth Account Executive, your role will be focused on generating new annual business from existing month to month and annual clients
- Your job will be to identify growth opportunities and negotiate annual contracts, increasing account value & stability
- You will also work with our relationship management team to smoothly transition the annual contracts you’ve closed
- Outbounding into existing customer base to expand and/or convert to annual agreements
- Closing inbound expansion queries
- Holding thorough discovery calls
- Navigating stakeholders to move customers from monthly to annual agreements
- Prescribing and demoing Intercom products
- Expanding use cases and capturing additional contract value by helping businesses purchase for future scale
- Managing complex legal and procurement processes
- Negotiating contracts
Our take
If you've ever seen a chat pop up on a business' website, it was probably provided by Intercom. Though ubiquitous now, it used to be a major challenge for companies to communicate swiftly with their customers. Intercom's Messenger allows a company to instantly reach out with human or automated support, improving customer service and greatly increasing conversion rates for sales.
While the Messenger is its most visible product, Intercom provides a service similar to Salesforce, as an advanced customer relationship management system. However, Intercom doesn't see Salesforce as a major rival, as Intercom specialises in the online market while Salesforce is more suited for traditional retail. Intercom is used by more than 25,000 businesses including Amazon, Meta and Atlassian, and reaches an estimated 600 million end users monthly.
Intercom has primarily served the US and Irish markets but has been expanding its presence globally in recent years. Despite having a commanding market position, it is continuing to develop its product, most recently delivering a major functionality upgrade to its Messenger software, greatly increasing its ability to carry out ticketed support requests.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Mar 2018
$125m
SERIES D
Apr 2016
$50m
SERIES C
Total funding: $240.8m
Company benefits
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Generous public transport allowance for commuting
- Wellness programme that allows you to expense gym and other sports activities up to £90 quarterly
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- Open vacation policy and flexible holidays so you can take time off when you need
- Work from home opportunities
- Health insurance
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Regular compensation reviews - we reward great work
- MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
Company HQ
Financial District, San Francisco, CA
Leadership
Eoghan McCabe
(Co-Founder & CEO)Previously CEO of Contrast and Exceptional. Is also the Chairman of Intercom.
Des Traynor
(Co-founder & CSO)Previously worked in software development and is an expert in User Experience (has lectured on the topic and was UX Lead at Contrast)
Ciaran Lee
(Co-founder)Previously Lead Engineer at RateMyArea.com and CTO of Exceptional. Was Intercom's CTO until 2021.
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