Data Analyst, Yumpingo
£45-50k
More information about location
Customer experience management platform
Job no longer available
Customer experience management platform
21-100 employees
Job no longer available
£45-50k
More information about location
21-100 employees
Company mission
Yumpingo's mission is to translate more happy customers into scalable growth for hospitality.
Role
Who you are
- The successful candidate will possess excellent stakeholder management skills, strong attention to detail and be able to communicate clearly and concisely
- You should have at least 3 years of experience working with data, demonstrating proficiency in SQL and data analysis
- Very strong communicator, comfortable interacting with large enterprise customers and leading data exploration directly with stakeholders
- Adept at storytelling with data, taking into account the audience and effectively translating complex analysis into easily understandable and impactful insights
- Proficient in data visualisation and dashboarding, really understanding the consumer of the data and guiding them on how to best analyse it (we use AWS Quicksight but experience with other tools will be considered)
- Strong organisational skills are required, able to manage your own workload, prioritising tasks, communicating timelines, and meeting deadlines
- A reliable self-starter with a strong sense of ownership
- Relationship builder, capable of fostering strong connections both internally and externally
- Proactive learner, continuously expanding skills and knowledge
- Inquisitive and analytical mindset, always asking "why?" and using data and logic to explore potential solutions
- Business savvy, understanding the importance of partnering with internal teams and focusing on the most critical questions
- Experience in SaaS and the hospitality sector is a big plus
- We need someone with an inquisitive mind, who can work with colleagues and our customers to come up with innovative ways to analyse problem spaces and present options to tackle them
- We are looking for a self-starting and output-driven Data Analyst, who strives to deliver high value, real world insight, to level up and develop this area of activity in our company
What the job involves
- You will provide the business with a clear, structured view of how different functions operate
- You will work at the intersection of data, customer success, and the product team to enable better decision-making
- Collaborate directly with the Customer Success team to provide bespoke data deep dives and consultancy services for our clients
- Support internal teams with data requests and develop tooling and automation to enable self-serve
- Analyse our data to discover interesting macro and micro trends that can be leveraged by our marketing teams, positioning us as thought leaders and experts in the field
- Collaborate with the product and data science team to deliver specific data initiatives that can be productised
- Work with the product team to democratise data internally, ensuring full visibility of our platform performance and business metrics
- Reporting To Sasha Lovichova
Our take
Yumpingo was launched in 2017 as a SaaS guest experience management platform, born out of the lack of a simple way for restauranteurs to understand customer sentiment data. It provides clients with up-to-date feedback from their customers, enabling restaurants around the world to offer their best possible service.
By accessing customer feedback of in-moment restaurant experiences through technology footprints, Yumpingo brings big data analytics to restaurant operations. As a result, its users can gain certainty on how to optimise customer satisfaction at a high degree of resolution: down to the location, shift, server, and dish.
With its products Yumpingo One, Yumpingo Central, Reputation Management, and Guest Experience Management, Yumpingo helps restaurants improve the guest experience and sales, receive detailed insights on customer satisfaction, and improve their online reputation, brand loyalty, and sales. Its 1-minute reviews allow clients to measure every element of customer experience in real-time, with full coverage digital engagement.
Yumpingo serves over 150 hospitality brands, including Nando's, YoSushi, Ask Italian, Turtle Bay, and John Lewis. It aims to continue its growth and further its mission of providing its clients with actionable insights across every digital touchpoint.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Jan 2020
$10m
SERIES A
Apr 2018
$1.4m
ANGEL
Total funding: $11.4m
Company benefits
- Great work-life balance (ask us!)
- The opportunity to work in a ‘Remote First’ organization
- 25 days holiday plus 8 days UK bank holidays 3 days travel for every quarter for team summit (depending on corona restrictions)
- Mentoring for professional growth
- Work from home monthly and annual budget
- Generous share options package
- Company laptop
- Pension scheme
- Some tasty free food and cooking experiences
- Company swag FTW!
- Summer and Christmas Party
Company HQ
City Centre, Birmingham, UK
Leadership
Gary Goodman
(CEO)Gary studied Law at De Montfort University and Chester before gaining extensive experience in Managing and Directorship at Wrigleys, Colgate, MemoriseThis, PriceRunner, and more. After moving into entrepreneurship, he founded Yumpingo in March 2016, and has served as CEO since.
George Wetz
(CPO / CTO)George studied at LSE and started his career in management consulting before he taught himself to code and moved into product. He built apps for ING Bank and Kaspersky Labs before starting Yumpingo.
Share this job