Product Operations & Sales Tech Intern, Yoummday
Global CX marketplace
Be an early applicant
Global CX marketplace
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To improve people's working conditions, protect the environment, and make companies more successful with its disruptive work@home operating system.
Role
Who you are
- Academic Background: You're currently studying Business Informatics, Business Administration (with a focus on Product, Technology or Data), Industrial Engineering or a comparable degree
- Analytical Thinking: You enjoy breaking down complex problems, structuring information and identifying unanswered questions instead of overlooking them. Ambiguity motivates rather than intimidates you
- Passion for Product: You're curious about how digital products are built - from identifying user problems and prioritizing solutions to launching features and measuring their success
- Tools: You're comfortable working with PowerPoint and ideally have some experience with Jira, Confluence or similar collaboration tools. Experience with Excel or Power BI is a plus
- Languages: You communicate confidently in both German and English and bring a healthy sense of humor to the team
- What We Don't Expect: You don't need coding skills, previous Product Management experience or deep technical knowledge. We're looking for curiosity, analytical thinking and a willingness to learn
What the job involves
- We're looking for a Product Operations & Sales Tech Intern (m/f/d) to join us in either our Berlin (Kreuzberg) office or our Munich headquarters
- As part of our strategic 'Sales Tech' task force, you'll work alongside experienced Product, Engineering and Data professionals to build a Sales Operating System used by thousands of users every day. Sales teams supporting customers such as Deutsche Telekom, Vodafone and Lufthansa rely on business-critical systems every day. You'll help make those systems better by understanding user problems, structuring requirements and turning ideas into real product solutions
- This isn't an internship where you'll spend your time taking notes or doing research. From day one, you'll contribute to real product initiatives with real business impact
- Product Discovery: Talk to Team Leads and Operations Managers, analyze existing processes and identify opportunities for improvement. You'll translate user needs into clear product requirements
- Product Definition: Work closely with Product Managers and Engineers to define user stories, acceptance criteria and business logic that align everyone around the same product vision
- Product Analytics: Help define KPI logic, evaluate product decisions using data and measure the impact of newly released features
- Product Delivery: Support product initiatives from idea to launch while collaborating closely with Product, Engineering, UX and Data throughout the development lifecycle
- Product Enablement: Prepare release notes, FAQs and user documentation while ensuring customer feedback is translated into actionable product improvements
- You won't just learn how Product Management works in theory - you'll experience how digital products are actually built inside a fast-growing technology company
- No simulations. No side projects
- You'll work on real business challenges, collaborate with experienced Product, Engineering and Data teams, and see firsthand how ideas become products used by thousands of people
- If you're aiming for a future career in Product Management, Strategy Consulting, Venture Building or as a Founder, this is an opportunity to build the skills that matter most
Our take
Yoummday is revolutionising the way businesses approach customer service worker operations with its work-at-home operating system. This enables companies to replace call centres with freelance customer experience professionals who work from home.
The company’s global marketplace has thousands of freelancers for companies to recruit from, and is utilised by over 70 Fortune 500 and DAX-listed companies. Yoummday has seen a steady increase in professionals and companies joining the platform and has focused on growing its team and leadership whilst widening its market reach.
In 2022, Yoummday acquired multi-lingual business process outsourcer company ICON to accelerate international expansion and support expanded platform capabilities. It also became the first freelancer marketplace to achieve ISO 27001 certification in 2023, showing a strong commitment to information security.
Steph
Company Specialist at Welcome to the Jungle
Insights
23% employee growth in 12 months
Company
Funding (1 round)
Feb 2022
$34.4m
LATE VC
Total funding: $34.4m
Company HQ
Neuhausen-Nymphenburg, Munich, Germany
Leadership
Klaus Harisch
(Co-CEO & Co-Founder)A serial entrepreneur and strategist with many years of experience in the telecommunications industry and was founder of 11880 and GoYellow.
Lion Harisch
(Co-Founder)Co-founded the company after completing their Political Science studies. They are also the Founder & current CEO of DeChain Capital and Bavarian Crypto Labs.
Pablo Harisch
(Co-CEO & Co-Founder)Co-founded the company after completing their Business Law & Computer Science studies.
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