Customer Implementation Manager, Everlaw

• You thrive with autonomy and leverage strong organizational, time management, and communication skills to manage projects and execute on a wide range of deliverables
• You have a passion for learning technology and are motivated by developing a high level of expertise in technical workflows and consulting on how best to apply technology in complex implementations
• You are an expert in legal technology who can bring credible solutions to our customers, developed through your own understanding of their needs and objectives
• You build strong relationships with customers developed through a deep understanding of their workflows and goals and are an impactful advocate for customer needs and feedback
• You are process-oriented in developing and codifying repeatable best practices that can drive effective implementation of technical solutions, and you provide a clear perspective on how to deliver the best results for customers
• You collaborate effectively with a broad group of stakeholders to understand and support our customers and internal partners across the organization and throughout the full customer journey
• You have experience consulting on legal technology and leading implementations for organizations in the legal space
• You have experience collaborating with legal professionals and understanding their workflows and objectives
• You have held a formal role in a legal organization or in legal technology
• You have a JD, Paralegal Certificate, and/or other legal space/legal technology credentials

Desirable

• Everlaw is looking for a Customer Implementation Manager to join our User Education team
• Ensuring our customers are able to implement Everlaw into their workflows is essential to providing a world-class customer experience and ensuring that our customers get the most out of their investment in Everlaw’s technology
• As a Customer Implementation Manager, your deep understanding of the Everlaw platform, the legal technology space, and our customers’ workflows will provide you with the expertise required to guide our customers to great outcomes using Everlaw’s technology
• Your commitment to building robust processes will allow you to codify best practices and provide impactful consultation to customers on how to best leverage our technology, along with the deliverables they need to maximize the value of their investments in Everlaw throughout the customer journey
• Your understanding of our customers and expertise in their use of the technology will allow you to be a champion for our users as we work to improve and expand the capabilities of the Everlaw platform
• Your strong organization, communication, and collaboration skills will help you to guide the implementation process in partnership with a broad group of stakeholders across the pre- and post-sale customer journey
• In the first few months, you will
• Become an expert in the Everlaw platform! The Everlaw platform is a complex and evolving technology
• You’ll build a deep understanding of Everlaw and how our users leverage the technology to accomplish their goals
• Develop a deep understanding of our clients' workflows and objectives by collaborating with customer-facing colleagues and connecting with our unique and diverse customers
• Help to guide customers through the early stages of their Everlaw journey, partnering with our customer-facing teams to consult and provide guidance on how best to implement Everlaw’s technology
• Feel like part of the team! Our onboarding process will integrate you into the company with informative sessions on our policies, processes, and team structure and goals
• Learn, grow, and contribute right away. We trust that you’ll bring experience and knowledge that will uplift the team, but we don’t expect you to know everything on Day 1
• You’ll have time to develop your product knowledge and get up to speed on all aspects of Everlaw
• Going forward, you will:
• Establish best practices and develop processes for ensuring that customers have the guidance they need to implement Everlaw and to maximize their value using Everlaw’s technology
• Partner with stakeholders around the organization through a strong understanding of the customer journey and contribute to the development of an efficient and effective implementation strategy
• Serve as an expert and trusted consultant on how best to leverage the Everlaw platform for a wide range of customers, each with unique applications and workflows
• Your expertise in the technology and our customers will inform decision-making and guide the customer journey
• Coordinate the implementation process by leveraging strong communication, collaboration, and organizational skills to deliver results for internal and external stakeholders
• Advocate for our customers and users by capturing meaningful feedback to help improve and expand the capabilities of the Everlaw platform
• Your understanding of how the technology is being leveraged will help to inform decision-making around feature development and prioritization