Customer Support & Retention Representative, Housr
Property search and energy billing management for tenants and landlords
Open for applications
Property search and energy billing management for tenants and landlords
21-100 employees
Open for applications
21-100 employees
Company mission
To revolutionise the way that the student property market works.
Role
Who you are
- 📣 We’re looking for someone who can hit the ground running this June or July 2026, helping us prep before our busiest time of year kicks off
- You'll have a genuine passion and desire to help people, and ability to handle complex and challenging customer queries
- You'll have excellent communication skills, written and verbal, and an ability to work well under pressure
- You're highly organised and can demonstrate your attention to detail
- You’re motivated and ambitious. You are capable of learning and adapting in a fast changing startup environment
- You are skilled at turning a "no" into a "yes." You know how to actively listen to a customer’s reasons for wanting to cancel, unpack their frustrations, and confidently present solutions or alternative options to save the account
- Prior experience in a busy, multi-channel customer facing or Sales role is a bonus, but not required
What the job involves
- As a Customer Support & Retention Representative, you’ll be the heartbeat of our customer operations, helping support students with finding homes and managing their Housr utility packages
- You’ll combine a customer-first mindset with problem-solving instinct to help deliver a best-in-class experience for all our users
- We’re looking for a Customer Support & Retention Representative to help support Housr’s growing base of customers that have subscribed to a utilities management package
- You’ll help support our customers via email, chat and phone calls, answering their questions and giving them a fantastic experience
- You’ll be the first point of contact for customer escalations, and work with key stakeholders across the business to solve more complex queries
- You’ll lead our cancellation and retention efforts, handling customer cancellation requests head-on to find "save" opportunities, and using these insights to actively reduce churn across the business
- You’ll gain a deep understanding of the energy and bills splitting market, using your expertise to handle cancellation requests, ensuring customers understand the value of staying and their options if they do leave
- You’ll be supporting customers in different ways depending on the time of year - autumn to spring will be all about helping students find a home for the next academic year. In the summer, you’ll help them with getting their utilities up and running, ahead of move-in
Application process
- First Stage - Exploratory screening call with our Operations Managers (30 mins)
- Second Stage - We’ll set you a take home task, requiring no more than 2hrs of your time. We’ll make it fun, we promise. We’d then like you to present your task to us F2F:
- Part 1 - A chance for you to walk through your take-home task and for us to ask questions (30 mins)
- Part 2 - Wider ranging questions about your experiences and motivations for working at Housr, approaches to certain scenarios, working style and what you’ll bring to this role (30 mins)
- Offer - If we think it’s a good fit, we’ll make you an offer!
Our take
Founded by friends who met at university themselves, Housr is a rental app that utilises AI to reduce the hurdles for students looking to land a property. A seamless system for both landlords and renters alike, the streamlined system likens itself to Tinder, operating with the same ergonomic swiping system as the dating app.
It’s a savvy idea, and one that speaks to a whole generation of young people fed up with high prices and unsustainable living situations. The app not only works for renting a property, but for bill management and housemate searches too, reflecting a market trend towards all-in-one mobile applications. The bill management function allows seamless bill sharing between parties, whilst the housemate search uses the same swiping function to ensure a seamless customer journey.
Achieving three funding rounds in two years, Housr is definitely off to a promising start. Its next step will be to capitalise on its 186% year-on-year growth and expand its operations to universities in the USA.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company HQ
Manchester, UK
Leadership
Harry Neil Panter
(Co-Founder & CEO)Also a Fellow at Sigma Squared Society, Co-Chair Young Directors and Founders Group and is a freelancer at Real Consultancy.
Ben Clayton
(Co-Founder & CTO)Previously a Full Stack Software Engineer at Cara Digital and was a Materials Management Assistant for the NHS.
Salary benchmarks
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