Enterprise Customer Success Consultant, WorkStep
Hiring and retention technology for supply chain teams
Job no longer available
Hiring and retention technology for supply chain teams
21-100 employees
Job no longer available
21-100 employees
Company mission
To help industrial workers and employers adapt in a rapidly changing labor market by creating a transparent recruitment marketplace.
Role
Who you are
- At least 5 years of customer-facing, HR, HR Tech, and/or consulting experience
- Comfort with presenting to, establishing relationships with, and advising senior level executives in enterprise-level companies
- Data-driven problem solver with a consultative approach to customer interactions
- Excellent communication skills, including verbal, written and numeracy
- Comfortable in a smaller rapidly evolving early-stage startup environment working remotely
- Passion for the WorkStep mission
Desirable
- Employee listening
- Surveys - employee, customer, design, analysis
- I/O Psychology
- Experience working with (or in) our primary industries: HR, warehousing, trucking, manufacturing, and production
- Familiarity with Excel, CRMs, or other technical systems
What the job involves
- As an Enterprise Customer Success Consultant, you will support your customers from launch and onboarding throughout their lifecycle to ensure they realize the full value of their partnership with WorkStep
- You excel in analyzing data, uncovering insights and delivering presentations tailored to your audience
- You will serve as a trusted advisor to them, guiding them on best practices and recommending solutions
- You will report to the Senior Manager of Customer Success and work closely with the rest of the Customer Experience, Product, and Marketing departments, acting as the voice of the customer and helping us continue to expand our products and offerings to best meet our customers’ needs
- Serve as the long-term customer relationship manager and product expert to ensure the highest level of customer satisfaction and successful outcomes
- Work with customers to understand business goals and challenges and how WorkStep’s offering can help them achieve their goals
- Develop and leverage deep WorkStep product knowledge to drive customer adoption
- Advise customers on best practices for product usage and change management
- Build and maintain multi-level customer stakeholder relationships to ensure customer health, engagement, and satisfaction
- Resolve any customer questions or issues through professional and timely communication and follow up
- Partner closely with Account Executives and Account Managers to build account plans, ultimately leading to successful renewals and expansion of WorkStep products and services throughout the life of the partnership
- Act as the voice of the customer internally to help inform product development that best meets customer needs
- Monitor Customer Health Metrics and take action to mitigate risk and capitalize on opportunities
Our take
WorkStep is an Employee Lifecycle Management platform. Through its products Source, and Retain, it helps companies onboard (and keep onboard) their hourly supply chain workforce. The company also helps employees access training and placements.
Without a robust hire and retention strategy, unexpected shortfalls in staffing or high turnover periods can be a real drain on morale - and the company’s bottom line. So WorkStep’s Retain product is the answer to a real market demand, and this has come through in the figures. Since its launch, Workstep business had more than doubled, it became profitable, and the company won significant new investment.
WorkStep has been quick to capitalize on this upswing, and is aggressively expanding its workforce with an eye to scaling. Having already secured big-name clients like Transpak and Kroger, WorkStep looks set to continue with real momentum.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
155% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2022
$25m
SERIES B
Feb 2021
$10.5m
SERIES A
Total funding: $42.3m
Company benefits
- Remote working environment
- Flexible PTO
- Top-notch technology
- Annual team building on-sites (when safe to resume)
- Workspace, wellness, and professional development stipends
- Internet and phone reimbursement
- Competitive company-sponsored health, vision, and dental benefits package
- Opportunity to join a passionate, motivated, and fun team at an early stage to help shape and execute on our mission
Company HQ
The East Cut, San Francisco, CA
Leadership
Dan Johnston
(CEO)A Stanford graduate who co-founded InstaEDU in 2011, and was a Group Product Manager at Chegg Inc. Was also Entrepreneur in Residence at Social Capital LP.
Justin Butler
(CTO)Started out as a Technical Consultant at Google. Co-founded Red Line Labs and was Software Engineering Manager at Chegg.
Share this job