IT Support Internship/Co-Op, SpyCloud

• Currently pursuing a Bachelor’s degree in Information Technology, Computer Science, Information Systems, MIS, or a related field
• Rising junior or senior (3rd or 4th year student preferred)
• Prior IT support, help desk, or technical experience is not required, but exposure through coursework, projects, or internships is a plus
• Basic familiarity with Mac operating systems
• Exposure or interest in tools such as Jamf, Okta, Google Workspace, and Atlassian products
• General understanding of IT support concepts, device setup, and troubleshooting
• Strong problem-solving mindset with the ability to learn quickly
• Self-starter who can take initiative and manage tasks independently
• Customer service orientation with a focus on helping end users effectively
• Clear written and verbal communication skills
• Ability to stay organized and manage multiple requests
• Hybrid work environment with both in-office and remote responsibilities
• Ability to lift and move equipment up to 50 lbs as needed

Desirable

• This opportunity combines a summer internship with a 15-week co-op and is designed for actively enrolled undergraduate or graduate students graduating between December 2026 and May 2027
• The role requires full-time availability (40 hours per week) during Summer 2026, with the opportunity to continue part-time (up to 20 hours per week) in Fall 2026
• This is a hybrid role that includes both remote and in-office support
• The summer internship runs from June 3 through August 7
• Following the summer term, participants will transition into the co-op portion of the program
• We are looking for a motivated and curious IT Support Co-op Intern to join our IT team for the summer
• Reporting to the IT Manager, this role offers hands-on experience supporting day-to-day IT operations in a fast-paced, collaborative environment
• You’ll gain exposure to real-world systems, tools, and processes while contributing to meaningful projects that improve how our employees interact with technology
• Provide Tier 1 help desk support by triaging and resolving incoming requests through ticketing systems, Slack, and in-person interactions
• Assist with employee onboarding and offboarding, including device setup, provisioning, and access management
• Configure and support Mac devices and related hardware
• Document IT workflows, processes, and standard operating procedures to improve team efficiency
• Review and update outdated internal how-to guides and knowledge base articles
• Audit existing applications and tools to ensure accuracy, usage alignment, and access control
• Partner with the IT team to support and enhance an internal IT AI bot for employee support
• Troubleshoot basic hardware, software, and access issues across core systems