Senior Manager of Customer Success, SentinelOne

• Possess a Customer-centric approach, you enjoy working with Customers and establishing strong relationships
• 3-5 years managing highly successful and growing Customer Success teams
• Prior experience leading, managing and building in a Customer Services focused role (Customer Success, Customer Care, Support, etc.) or equivalent history of increasing Customer satisfaction, adoption, and retention
• Familiar with Customer Success tools and platforms
• Experience with Renewal risk management and operationalizing the identification of growth opportunities within happy customers
• Adept at managing Customer expectations that results in high Customer satisfaction
• Ability to understand Customer’s challenges and advise on best practices
• Impeccable written and verbal communication skills
• Experience in communicating with Customers from diverse cultures
• Detail-oriented and analytical
• Strong team player but still a self-starter
• Thrives in a multitasking environment and can adjust priorities on-the-fly

Desirable

• Own overall journey and engagement strategies for our EMEA & APJ customers including adoption and nurturance of high-touch customers leading to mutual success
• Create, standardize and own a world-class Customer Experience leading & coaching a team of Customer Success Managers across SentinelOne products and services
• Work with Customers and internal teams to establish success criteria and methodology to aid the customer in achieving their goals, maintaining excellence with SentinelOne products and foster promoters
• Represent and advocate Customer needs, issues and feedback cross-depart mentally with Product, RnD, Sales, Marketing and Support building scalable processes
• Own the escalation process for our largest EMEA customers ensuring successful completion of get well plans and internal execution