Customer Service Representative, Entrata
Property management software
Job no longer available
Property management software
1001+ employees
Job no longer available
1001+ employees
Company mission
To make life easier for property owners, property management and residents.
Role
Who you are
- Bilingual ability (English/Spanish) Preferred
- Call center experience
- Excellent customer service mentality
- Self-motivated with desire to succeed and grow
- Ability to manage your workload autonomously or with team collaboration
What the job involves
- The Customer Service Representative works primarily as a support contact with our ResidentInsure product (Renter’s Insurance)
- This position is responsible for supporting existing customers and maintaining client relations
- Engage in a high level of customer service by providing inbound and outbound account support for both clients and individual customers via Phone, and Chat
- Maintain regular and punctual attendance and shift adherence
- Provide professional verbal and written communication
- Maintain accuracy of paperwork and assist with billing procedures
- Learn and develop product and company knowledge
- Assist the department by identifying areas for improvement and efficiency
- Evaluate peer calls and grade for quality assurance
Our take
Specializing in developing advanced property management software, Entrata is a leading provider of solutions for the multifamily housing industry. The company enables property owners, managers, and leading agents to streamline their operations and optimize the overall management process. Its suite of software tools and services cater to various aspects of property management, enabling efficient and effective management of residential properties.
In a strategic move to further expand its capabilities, Entrata partnered with financial wellness solutions provider Flex to offer flexible rent payments. Other new products released in 2024 include a Procure to Pay solution for payment workflow and vendor management automation as well as a residency loyalty program named Homebody Rewards.
Continued product updates like these will attract more Entrata clients and strengthen its market position as a go-to software provider for multifamily housing companies
Kirsty
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (2 rounds)
May 2025
$200m
GROWTH EQUITY VC
Jul 2021
$507m
GROWTH EQUITY VC
Total funding: $707m
Company benefits
- Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance
- Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families
- HSA/FSA options and employer-paid disability benefits provided for eligible employees
- Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security
- Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, mental health resources, wellness challenges, and employee assistance programs
- Family-centric leave policies supporting new parents during significant life events
- Entrata Cares programs offering opportunities for volunteerism, charity events, and giving back to our community
- Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits
Company HQ
Lehi, UT
Leadership
Adam Edmunds
(CEO)Former President of Podium, where they also served on the Board of Directors. Previous CSO of MaritzCX. Founder & former CEO of both Allegiance and SilentWhistle.
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