Head of CRM, HeliosX
€60-120k
Profitable health tech, providing convenient access to prescription medication in multiple countries
Job no longer available
Profitable health tech, providing convenient access to prescription medication in multiple countries
1001+ employees
Job no longer available
€60-120k
1001+ employees
Company mission
To become the world's #1 platform to buy prescription medication, and serve patients across the globe to help improve their daily lives.
Role
Who you are
- 5+ years of CRM/Lifecycle Management roles with emphasis on Retention, Monetization and Referrals. B2C and/or e-commerce environments is a must
- 3+ years experience in managing and mentoring high-performance CRM teams
- Customer obsession, determined about delivering incredible customer experiences
- Good command of CRM tools (we currently use Braze) and best practice in email
- Strong analytical skills and comfort with Excel. SQL knowledge is a big bonus
- Ability to work on multiple initiatives at once, with short timeframes and deadlines
- Exceptional communication, prioritization, and time management skills
- Resourceful, optimistic, tenacious, confident, and full of energy
- Self-starter, forward-thinking, innovative, and agile. Comfortable taking on a high level of responsibility, and driving continuous improvement
- Ambitious, results-driven with a bias to action. You have a can-do-more approach, a passion to make an impact and exceed your goals
- Adaptable and flexible. Feel comfortable being thrown into a largely ambiguous environment
- Strong English language skills are a must
Desirable
- Skincare passion and/or experience
What the job involves
- Develop the long term strategy for CRM, setting team OKRs and managing the team’s roadmap
- Manage and coach a lean in-house CRM team
- Own the implementation of marketing strategies for new and existing product features to promote the product launches
- Leverage data to better understand our customer segments and their lifecycle, ultimately increasing LTV and retention
- Apply personalized lifecycle strategies to develop and run engaging and impactful campaigns across multiple channels including email, SMS etc
- Regularly identify trends in CRM strategies to glean insights on best practices and new innovative ideas
- Partner with Product, Creative, Clinical and Analytics teams to drive profitable adoption of CRM techniques and opportunities
- Act as a key partner to the business as the voice of the customer and CRM best practices expert to ensure the customer has a seamless experience across touchpoints
Our take
HeliosX is a global digital healthcare group behind some of the most recognised online health brands, including MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. The company has earned the trust of millions of patients by combining technology with deep clinical expertise, supported by its own pharmacies, manufacturing capabilities, and in-house medical, research, and pharmacy teams.
By 2025, HeliosX had treated over 1.2M patients worldwide and established £781M in revenue, marking more than 300% year-on-year growth and established itself as a clear market leader in the UK. Its impact goes beyond commercial success too, with weight-loss treatments alone helping patients lose millions of kilograms of excess weight, contributing to meaningful improvements in long-term health outcomes. At the same time, the business expanded internationally, successfully launching in Germany and Canada while continuing to grow its presence in the US.
Now its looking towards 2026, and hopes to reach £1.6B in revenue, expand into eight global markets, and significantly widen its range of conditions and treatments, with a focus on shaping the future of digital healthcare. Its goal is to become a truly world-leading healthcare partner and one that combines scale, speed, and clinical rigour to redefine how personalised care is deliver, and to create systems and products that improve lives at a global level for years to come.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Team energy
"Empathic and energetic team is what makes you feel good when you go to work Monday morning. Imagine how important it is if you work remotely! And I..."
Company benefits
- Monthly Socials
- Health Insurance
- Gym discount
- Flexible working
- £1,000 Annual Learning and Development budget
- Audible Subscription
- Pension Contribution
- 25 days holiday + UK Bank holidays
- Free HeliosX Products
Company values
- Build Team Excellence
- Putting Customers First
- Today Not Tomorrow
- Thinking Differently
- Act Like an Owner
- Keep it Simple
- Do More With Less
- Communicate Candidly
Company HQ
Midlands Hub, Leamington Spa, UK
Leadership
Dwayne D'Souza
(Founder & Chairman of the Board)After graduating from the University of Cambridge and gaining experience as a Software Engineer and later in Algorithmic Trading, Dwayne founded HeliosX in 2013.
Stuart Peak
(CEO)Previously HeliosX's VP of Operations. Also worked at The Cambridge Code as an Operations Director, was a Strategy Consultant at PwC and an Operations Director at Oviva.
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