Implementation Specialist, Smartsheet
$62.5-99.9k
+ Bonus + RSU stock grant upon accepted offer + Employee Stock Purchase Plan (15% discount) available; Salary dependent on location
More information about location
Dynamic workspace platform for collaboration
Open for applications
Dynamic workspace platform for collaboration
1001+ employees
Open for applications
$62.5-99.9k
+ Bonus + RSU stock grant upon accepted offer + Employee Stock Purchase Plan (15% discount) available; Salary dependent on location
More information about location
1001+ employees
Company mission
to empower anyone to drive meaningful change — for themselves, their businesses, and the world.
Role
Who you are
- Bachelor’s degree or equivalent combination of relevant work experience and education (minimum 2 years)
- Hands-on working experience in the configuration, customization, and implementation of SaaS applications
- Project Management skills: timeline, scope management, project execution
- Strong communication skills with the ability to explain technical subjects to non-technical end user personnel
- Experience with problem solving and risk resolution
- Highly motivated and resourceful team-player
- Willing to travel periodically (up to 10%) based on customer and business need
What the job involves
- We are looking for an experienced Implementation Specialist to guide engagement and product adoption for launch customers
- As an Implementation Specialist, you work closely with Sales, Customer Success, Training and Consulting teams to achieve successful implementations
- You ensure customers have the best experience right out of the gate, leading to higher adoption, retention and expansion opportunities for Smartsheet
- This full-time position reports to a Manager of Solution Services
- Lead multiple concurrent engagements to implement Smartsheet across a variety of client industries and use cases, ensuring your clients are gaining the most value from the Smartsheet platform
- Collaborate with customer stakeholders to drive timelines, manage scope, and change requests
- Design, demonstrate, and build Smartsheet solutions that fit within new & existing customer business needs
- Gain and maintain deep technical knowledge of Smartsheet including premium products
- Identify product and services expansion opportunities for Smartsheet with the customer's user base
- Serve as an advisor on best practices and capabilities of the Smartsheet platform at scale across a variety of industries and business functions
- Meet or exceed key performance indicator (KPI) targets aligned to the role
- Accomplish other tasks as assigned
Our take
With teams increasingly moving to remote work across many industries, companies have been reaching for tools to keep operations smooth and communications open. Founded in 2005, Smartsheet is a cloud-based work management platform helping a vast range of companies, from small businesses to large enterprises, plan, track, and report on work.
Like other team collaboration software companies Lucid and Atlassian, Smartsheet saw strong growth between 2020-2022, achieving almost 40% year on year revenue increases through 2022. If the company can continue this success, it stands to make real gains in a global team collaboration market expected to be worth about $20 billion by 2028.
Smartsheet has embedded itself across various industries, with deep integrations with applications from the likes of Salesforce, Atlassian, Google, and Microsoft, leading to it being the first work management sector Unicorn to reach $1 billion in recurring annual revenue in 2024. Whilst remaining broad in application, it is also expanding and upgrading its product offerings; this may prove crucial in further distinguishing itself from well-backed startups like Monday.com and Asana as they begin jostling for market space.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
May 2017
$53.6m
SERIES F
May 2014
$35m
SERIES E
Total funding: $121m
Company benefits
- Lucrative Employee Stock Purchase Program (15% discount)
- 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
- Monthly stipend to support your work and productivity
- Flexible Time Away Program, plus Incidental Sick Leave
- Up to 24 weeks of Parental Leave
- Personal paid Volunteer Day to support our community
- Opportunities for professional growth and development including access to LinkedIn Learning online courses
- Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal Smartsheet account
- Teleworking options from any registered location (role specific)
- HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
- Equity - Restricted Stock Units (RSUs) with all offers
- US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
- US employees receive 12 paid holidays per year
Company HQ
West Bellevue, Bellevue, WA
Articles
Leadership
Mark Mader
(President & CEO)Having studied at Dartmouth, Mark spent 2 years as a Greenwich Associates Research Associate before 10 years at Onyx Software. They then founded Smartsheet in 2005 as CEO.
Brent Frei
(Board Member)Brent worked at Motorola and Microsoft for 4 years before founding Onyx Software in 1994 and Smartsheet in 2005. They have been a Board Member since, alongside working as CEO of TerraClear.
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