Customer Success Associate, InfoSum
2-3 days a week in office (Midford Place, London)
Decentralised data collaboration platform
Job no longer available
Decentralised data collaboration platform
21-100 employees
Job no longer available
2-3 days a week in office (Midford Place, London)
21-100 employees
Company mission
InfoSum's mission is to provide a decentralised platform designed to remove the trust barriers between progress and privacy.
Role
Who you are
- Demonstrable knowledge of how data and identity are activated in the digital media ecosystem
- At least 1 years experience in the advertising technology industry (AdTech)
- Clear communicator with emphasis on precision to detail complex solutions
- Demonstrable track record of successfully growing complex partnerships
- Ability to build and cultivate new relationships with potential and existing partners
- An organised self-starter that pitches in as needed in a fast moving startup environment
- Excellent interpersonal and customer-facing skills
- Positive and community-oriented attitude, happy to roll up sleeves and pitch in
- A high level of curiosity and willingness to understand complex solutions designed to service customer needs
- Critical thinking to ask tough questions and help the team continuously evolve
- You would be a great fit if you are commercially astute, data-driven, detail-oriented, and able to manage a sophisticated and diverse portfolio of clients to ensure they receive the highest value from our platform
What the job involves
- You would be responsible for managing and growing strategic accounts by working with our clients’ engineering, product operations, and commercial teams to understand and implement an ever-growing set of use cases leveraging our platform
- Driving daily interactions with a defined set of partners
- Act as the client’s go-to advocate and navigate internal processes at InfoSum and the client to provide the best outcome for the client
- Deliver analytical insights to client by providing actionable recommendations
- Track performance and engagement of the platform to ensure we are driving towards the best possible outcome for the client / their partners
- Create and establish go-to-market plans for the account and each of its multiple use cases
- Run a reliable and organised account process that keeps InfoSum on top of deadlines and capable of seamlessly introducing new revenue growth initiatives
- Within the first year, you will find yourself managing a portfolio of 10 - 15 client relationships and starting to look for ways to attract new customer relationships, so a self-starter attitude and the ability to ask the right questions will see you succeed
Salary benchmarks
Our take
Today, data protection and data privacy are primary concerns of businesses of all sizes due to the costly consequences of data breaches. InfoSum aims to alleviate security concerns by building a decentralised solution that allows secure data sharing between organisations.
The innovation of InfoSum comes from its creation of a decentralised method based on patented technology through which companies can share their data with other companies without passing it on to each other. The technology connects customer records between organisations, without moving or sharing data, so InfoSum's solution is compliant with all current privacy laws.
InfoSum wants to capitalise on the opportunity provided by the growing demand for privacy-focused tools and software. Recognising its vision, multinational communications and tech company WPP acquired InfoSum in 2025. InfoSum counts AT&T, Disney, Omnicom, and Merkle among its clients, and its acquisition will further expand its market reach.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-27% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Aug 2021
$65m
SERIES B
Sep 2020
$15.1m
SERIES A
Total funding: $88.1m
Company benefits
- Competitive Salary
- Health Insurance
- Mental Wellbeing
- Stock Options
- Generous Holiday
- Flexibility
Company HQ
Fitzrovia, London, UK
Leadership
Lauren Wetzel
(CEO & Board Director)Previously, Senior Vice President and Head of Strategy & Corporate Development at Xandr, was a Strategy Engagement Manager at Deloitte Consulting and a Business Operations Manager at FreeWheel.
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