Client Success Manager, Indeed Flex

• One year of account management experience, preferably in the Staffing, Recruitment, and/or RPO domain
• Driven to exceed expectations on growth and satisfaction targets
• Highly proficient with Salesforce or similar CRM system
• Exceptional interpersonal skills to collaborate and communicate effectively with relevant internal and external stakeholders at all levels of the organization
• High-level of technical acumen and proficiency to learn and utilize new software and technologies quickly to continuously evolve and improve our tech-driven advantage
• High-level of analytical and critical thinking skills with a strong drive to investigate, analyze, and resolve simple and complex problems
• Strong organizational and time management skills to manage multiple priorities and meet conflicting deadlines with minimal direct supervision
• A commitment to driving the Indeed Flex mission: to help people get jobs, instantly

Desirable

• The primary purpose of this position is to manage the ongoing client relationships for Indeed Flex and function as a liaison between our divisions and contracted clients when needed
• This position provides account management for key clients in line with agreed contracts and KPIs to provide strategic, unbiased, and objective advisory services that assist clients in improving recruitment processes, productivity, and overall performance
• Proactively manage the client, ensuring compliance with contractual KPIs
• Provide support for booking inquiries, training, reporting, checking in staff, and consulting with the client and Indeed Flex
• Manage stakeholder relationships; bring on operations managers together on a regular basis and chair face-to-face review meetings
• Study client’s business functions - gather information, evaluate output requirements and formats
• Design modifications to enhance current practices
• Research and analyze data, present recommendations to our clients, and set a schedule for implementing improvements
• Ensure clients maximize the use of our platform and use it correctly
• Issued By: Issued Date: Revision Date: Page 1 of 3 Human Resources 06/01/2023 N/A
• Collaborate with marketing and onboarding on behalf of the client and ensure recruitment plans are in place and on track
• Ensure 24/7 coverage where required
• Ensure operations team manages all day-to-day operations, consulting with client, Flexer support, jobseeker team, partnership team, and other internal stakeholders
• Contribute to business development through the growth of existing account in new lines of business
• Develop account plan for assigned accounts that will form the basis of value-driven sales growth
• Performs miscellaneous duties as assigned
• Occasional evening and weekend work may be required as job duties demand