Senior UX Content Designer, ezCater

• 4+ years of Content Design / UX Writing experience with web or mobile apps
• Exceptional writing and editing skills
• Extensive knowledge of content best practices for UX writing, information architecture, taxonomies, and support content
• Experience using qualitative and quantitative data in content decisions
• A transparent and open approach to working that invites others into the process
• Deep empathy for users and a passion for improving their experience
• Ability to express your thinking visually, and although you’re a writer, fearlessly sketch and brainstorm alongside your teammates
• A positive attitude and ability to give and receive constructive feedback
• A detailed portfolio that showcases a knack for solving complicated problems and how your work has led to positive business and customer impact
• Comfort with pivoting quickly when business needs change
• Soft skills that are as well developed as your writing skills
• A sharp mind, a soft heart and a large funny bone

Desirable

• As Senior UX Content Designer, Corporate Solutions, your role will be to shape the content these audiences rely on throughout ezCater’s Corporate Accounts and Relish platforms. You’ll help us discover more natural and helpful ways to communicate with them at every touchpoint
• As a skilled UX writer and content designer, you won’t be limited to providing details at the end, but will be encouraged to contribute at all stages of our work, from project conception to delivery. Beyond Corporate Solutions, you’ll also have a voice in raising our content standards and capabilities across the organization
• Write and edit elegant content that helps our users succeed at a wide range of tasks
• Ensure a graceful and helpful voice is consistent (and on-brand) throughout user journeys across web, native app, and messaging touchpoints
• Partner with researchers, designers, product managers, and engineers to establish content patterns, taxonomies, and consistent approaches to components that improve usability and predictability within our customer experiences
• Help all our various customers and partners feel welcomed, empowered, and supported by our content
• Work closely with a cross-functional team of product designers, product managers, researchers, and marketing partners to launch and iterate on products
• Test and validate your work with real customers through research and data analytics
• Document and share the rationale behind your work and critical insights that come by way of data and user research
• Define and maintain writing standards by contributing to content guidelines and content components to be incorporated into our company design system, Recipe
• Foster a culture of inclusivity and accessibility in our products and also within our organization