Client Success Specialist, The Hotels Network
German Speaker
Hotel growth platform
Open for applications
Hotel growth platform
101-200 employees
Open for applications
101-200 employees
Company mission
To improve the online booking experience, grow direct bookings and strengthen the relationships between hotel brands and their guests.
Role
Who you are
- At least 1-2 years of experience in Customer Success / Account Management
- A proficient level of German and English are a must
- Experience in the hospitality industry will be highly valued
- Experience with hospitality software will make you the perfect candidate
- Strong tech knowledge / Eager to learn about software
- Data analysis skills: Be able to analyze data to track customer progress and identify areas for improvement
- Excellent communications and presentations skills
- Problem-solving skills
- Customer-focused
- Able to work with a high degree of autonomy
- Hands-on attitude and sense of initiative
- Fun to work with
- Desire to work in a team-based, fast-pace, international environment where you will need to embrace different cultures, nationalities and languages
What the job involves
- To fuel our continued rapid growth, we are looking for a Client Success Specialist with German to join our team based in Barcelona
- This is an extraordinary opportunity to join a very ambitious company at a point where your work will have immediate impact on its growth and results. And have fun doing it, too
- Account Management: set up, onboarding, proactive follow-up and nurture relationship with current clients
- Ensure excellent coordination with the Sales Managers to ensure an accurate service to clients from prospect to experienced clients
- Analysis and suggestion of new initiatives for hotels to help improve direct bookings
- Monitor hotel results and data tracking to help hotels take better decisions
- Receive and process client feedback to improve the product
- Agile coordination with technical team and colleagues to improve shared knowledge, and facilitate efficiencies
- Regular involvement with the team meetings and team projects to bring and share good practices with all team members
- Most importantly, always ensure a high level of Client Success that will delight hoteliers around the world
Our take
Advanced online players in hospitality win additional custom by offering online consumers the kind of personalised, clean, intuitive experience they’ve come to expect. Hotels with a less finely tuned digital presence lose out, and it’s a shortfall The Hotels Network (THN) is looking to address. THN provides a full-stack platform for hotel growth, including analytics, benchmarking, and a predictive algorithm that automatically carries out website personalisation for visitors.
It’s a neat offering, and likely to prove a vital one for hotels who need to keep pace with changing consumer preferences. For example, the majority of online shoppers report personalisation to substantially increase the likelihood of them becoming repeat customers. This is something high-end chains like Hilton and Marriott have the resources to reflect - THN’s platform gives smaller outfits the chance to compete.
THN reports a 12,000+ strong client network for their services, and trends suggest this number should only grow. With over 80% of adults reportedly preferring to browse and book their travel accommodations online, hotels need to keep their digital presence sharp and in tune with current eCommerce consumer trends.
Steph
Company Specialist at Welcome to the Jungle
Insights
-16% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2020
$10.5m
SERIES B
Apr 2018
$3.7m
EARLY VC
Total funding: $14.3m
Company benefits
- International environment with over 25 nationalities
- Nice office in the Center of Barcelona
- Have a real impact on a fast-growing innovative technology company
- Continuous internal and external training
- Healthy work life balance with flexible working hours and a remote-friendly work policy
- "Flexible compensation plan” with Ticket Restaurant, Ticket Transport and Bonus for Nursery
- Coffee, tea, fresh fruit and Friday team breakfast
- Access to your accrued salary before the end of the month with Payflow
- Exclusive discounts at hotels all around the world
Company HQ
Sant Gervasi - Galvany, Barcelona, Spain
Articles
Leadership
Juanjo Rodriguez
(Co-founder)Previously CEO of Expertia Solutions, who went on to co-found family travel network Knok. Is also a long-standing owner at Duplex Marketing, and has worked as a mentor for Startupbootcamp.
Laura Martinez Celada
(Co-founder)Previously a Product Manager at Storck Ibérica, before moving on to work as an Account Director and Owner at Duplex Marketing. Co-founded Knok prior to The Hotels Network.
Marc Rollan
(Co-founder)Has extensive experience in gaming, having hosted and co-directed the Game Over podcast; worked on and edited Gamers Ocupados and 3dJuegos.com; and worked as an Editor at Games Tribune Magazine - a position held alongside work at The Hotels Network.
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