Associate Customer Success Manager, Keywords Studios
$53.5-64k
Technical & creative services provider
Job no longer available
Technical & creative services provider
1001+ employees
Job no longer available
$53.5-64k
1001+ employees
Company mission
To use the passion for games, technology, and media to create a global services platform for video games.
Role
Who you are
- You have 1+ years experience helping SMB customers reach their goals, while surpassing your teams’ measures of success in the process
- You have 2+ years professional work experience
- You are data-driven and leverage data to formulate strategic recommendations
- You adapt quickly and thrive in fast-paced, growing, and deadline-driven environments where flexibility and teamwork are critical
- You have experience working in a customer centric role to develop relationships and meet business objectives
- You have directly supported 100+ customers in a business setting and are comfortable with the dynamic nature of shifting priorities on a day-to-day basis
What the job involves
- You will build strong executive and business user relationships with Helpshift’s SMB and mid-market customers.
- You conduct quarterly business reviews and work with customers to establish critical goals, or other key performance indicators that aid them in achieving their goals, increasing renewals, and reducing churn.
- You will be the Helpshift product expert from the business user perspective, and become a trusted, strategic advisor for every customer you engage with.
- You will support customers with questions across all areas including billing, data performance, contract details and product information.
- You will communicate your technical knowledge of Helpshift’s platform educating clients on best practices regarding SDK configurations and internal Dashboard setup.
- You will work with your manager to handle customer escalations and find resolutions that yields the best outcome for both Helpshift and the customer.
- You will respond to customers inquiries within 24 hours and, as needed, to high priority client inquiries throughout the day, evening, and weekend when necessary.
Our take
Keywords Studios is an international technical service provider to the global video games industry and beyond. The company works as an external development partner for its users, enabling leading content creators and publishers to leverage Keywords' expertise and capacity across the lifecycle of interactive content. In so doing the company enables its clients who are operating in complex and fast-moving environments to remain lean and agile, and to focus on creating and monetising the most engaging experiences.
The company has over 70 studios in 26 countries across the globe. Providing integrated art production, engineering, audio services, testing, localisation, and player support services in more than 50 languages and 16 game platforms.
With a strong market position, Keywords provides services to nearly all of the prominent gaming companies, including T2, EA, Ubisoft, and Square Enix. Keywords had also been on an acquisition spree, with its total acquisition count sitting at 60 before it was acquired by private equity firm EQT in 2024.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Company benefits
- Medical, dental and vision benefits
- WFH Opportunities
- Flexible working hours
- Bonus Schemes
- And More (Varies by Location)
- Paid time off (including sick and select holidays)
- 401(k) with 3% employer matching
Company HQ
Carmanhall And Leopardstown, Dublin, Ireland
Leadership
Bertrand Bodson
(CEO)Current Non-Executive Director at Tesco and Wolters Kluwer. Co-Founder & former CEO of Bragster.com (Acquired by Guinness World Records). Previous Chief Digital & CMO at Sainsbury's, and Non-Executive Director of Electrocomponents.
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